Job Information
Rentokil North American Pest Control Quality Assurance Spec in Reading, Pennsylvania
Reference #: 12977 Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below!
We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
What do our Quality Assurance Specialists do? Engages in the act of quality monitoring and scoring by listening to previously recorded calls and chats. Provide feedback for areas of finding and continuous education opportunities. Responsible for the development, maintenance, and editing of quality monitoring forms, the aggregation, analysis, and thought-leadership associated with individual and group findings. Responsibilities include, but are not limited to: Serve as a proxy administrator for Verint and other QM system Utilize/export historical results for use in identifying, and communicating, trends and continuous education opportunities Identify and propose new/revised quality metrics Periodically provide executive grade "at-a-glance" updates on quality monitoring movement Consistently prepare and furnish completed findings required for leadership to conduct regularly scheduled and recurring side-by-side observations with directs Create and maintain library of objective observations that identify individual team members' strengths, weaknesses, suggestions, and opportunities for target-based training Assist, as requested, in the co-facilitation of continuous education opportunities for the CSC team members by way of sub-group sessions, workshops, and target-based training Produce and maintain adhoc reporting needs as requested What do you need? High school diploma or GED 2 years of progressive Customer Service experience Ability to communicate effectively at all levels within an organization Ability to influence and persuade others in the process of change management Analytical skills and attention to detail Strong analytical and problem-solving abilities with a strong understanding of key metrics and trends. Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders including customers, employees, and suppliers as required. Able to demonstrate strong levels of drive, work ethic and personal accountability with the ability to work under pressure while maintaining sound judgement and a rigorous focus on the details. Acts with the highest standards of integrity at all times and builds enduring and trusting relationships across all key stakeholders. Must pass pre-employment background screen
Why Choose Us?
A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Click here to read more about our Total Rewards Program which includes:
Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Savings and Retirement
401(k) retirement plan with company-matching contributions
Work-Life Balance
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
This company is a Drug Free workplace.
Our companies are proud to be Affirmative Action (AA) and Equal Opportunity Employers (EOE) inclusive of veterans and those with disabilities.
California residents click here to review your privacy rights.
By applying to this position, you consent to receive an initial text message to collect your communication preferences. Message and data rates may apply. You can opt-out any time.
We are Proudly an Equal Opportunity Employer! EOE AA M/F/Vet/Disability Link to Federal employment poster: http://www1.eeoc.gov/employers/upload/eeocselfprint_poster.pdf