Enable America Jobs

Job Family: Customer Services

Req ID: 393432

Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.

Experience:

• 8-10 years of Polarion Support experience, with at least 3 years supporting a customer Production instance

• Engineering degree from a reputed university

• Proficient usage of English

• Ability to write documentation concisely. Excellent analytical, communication, and organizational skills

• Ability to communicate complex technical concepts clearly and effectively

• Contributes to process improvement in Application support and maintenance, providing feedback on the use of processes, systems, and tools in real world situations

• Focusses on mentoring others to improve technical delivery & support across the business, proactively sharing knowledge to transfer expertise

• Understands common software development principles and lifecycle

• Ability to quickly adapt to a changing environment

Roles and Responsibilities:

• Work in shifts to support 24x7 customers

• Solve L2 tickets on the application

• Apply patches on Test, UAT and Production Server

• Document root cause analysis of issues

• Reach out to GTAC for Product Issues and raise IRs

• Communicate with users on issues

• Co-ordinate with the Implementation team for L3 issues

• Provide workarounds to issues

• Develop Knowledge Management database for solved issues

Mandatory Skills:

• Polarion installation & Configuration

• Working experience with web applications, client-server architecture

• Mentoring of junior team members

• Strong analytical and trouble shooting skills

• Has a systematic way to solve problems

• Should be able to perform root cause analysis and arrive at the right solution

• Excellent verbal and written communication skills

• Good Team player

• Learning attitude - willing to learn new things

• Basic Linux and Windows Operating System knowledge

Certifications:

• ITIL

• AWS Cloud Certifications

Good to Have Skills:

• Ability to automate some of the tasks

• Scripting knowledge would be useful

• Polarion implementation / customization experience

• DBA knowledge on PostgreSQL

• Knowledge of cloud-based hosting & Knowledge of AWS

• Good understanding & knowledge of ALM processes

• Working experience with ALM or Requirements Management or Test Management applications

• Experience / knowledge with Apache Lucene

• Use Pareto or 5 Why or any other Industry technique for root cause analysis

• Technical competence required in Polarion ALM is preferred, however experience with competitive solutions such as Jira, IBM Rational Doors etc. may be considered

• Working experience in an Agile environment

• Working experience with Git / SVN

We are Siemens

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us shape tomorrow!

We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, private healthcare and actively support working from home.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Transform the everyday’ and ‘Accelerate transformation.’

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