Enable America Jobs

What you’ll do:

Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representative to handle a variety of pre-sales or post-sales service functions. Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements. Resolves problems by applying established policies, procedures and tactics.

• Proficient knowledge on End to End SCM process- OM and Purchase.

• Manage and support the export business processes from the order entry until the shipment is delivered and invoiced

• Keeps close connection to Production Network and DC team to ensure high on-time delivery performance and whilst customer stock level in DC is minimized

• Point of reference for customers for all types of commercial requests: solve complex, high impact problems.

• Participates regular operational calls with key customers to sustain and ensure close cooperation and improve Order Management process

• Drive customer loyalty through increased productivity, improved value and through a high performance culture.

• Working closely with plant managers on MM assessments and plant audits.

• Identify opportunity of deviating parts from blocked stock.

• Ideas & project identification & execution in cost out & cost avoidance

• Review excess and obsolete and plan to reduce as a part of E&O liquidation process.

• Sound knowledge of demand planning

Co-ordination with sales in creating deliveries to customer/ changes sales order ETA per LT

• Identify projects pertaining to process excellence maturity

Qualifications:

• Graduate in Engineering or Equivalent/ Post Graduate in any stream

• Fluent English language knowledge

• German language knowledge is an advantage, but not a must.

Technical Knowledge -

Good to have: In depth knowledge of computerized order management processes, SAP or similar experiences

Purchasing exposure in Manufacturing or Electrical Industry or shared service center

Domain Knowledge - SCM

Reporting and Analysis

PO and Supply Management

Order Mgt (ERPs / IT Applications/CRM Application)

Master Data Management

Skills: