Job Information
SkyHop Global Station Leader in Portland, Oregon
Station Leader
Portland, OR (http://maps.google.com/maps?q=Portland+OR)
Description
Position Title: Station Leader
Classification: Full Time Exempt
Department: Operations
WHO WE ARE
SkyHop Global, a pioneering company in national ground transportation and an Inc. 5000 list awardee, is at the forefront of delivering exceptional services. With headquarters in Fort Lauderdale and offices in major hub cities, we don't just talk about providing the best service; we prove it. Our innovative technology addresses current challenges while generating valuable data to shape and enhance future technologies. We are committed to delivering safety and reliability, just as we would for our own family, with a strong emphasis on communication through our cutting-edge business management technology and mobile apps.
Our dedication and hard work have brought us to where we are today, and we continue to evolve as a technology-driven company that offers premier ground transportation and related services. Join our team and become a crucial part of our success!
SUMMARY
The Station Leader for PDX Operations will oversee operation to support company goals and objectives. Responsible for leading a team engaged in delivering Airline Ground Transportation Services, the Station Leader ensures the acquisition and development of a team of professionals dedicated to providing exceptional service and surpassing client expectations.
RESPONSIBILITIES :
Provide leadership to the transportation and schedule management team.
Operate as a successful business unit by reporting on revenues, KPIs, budget planning, and talent management.
Enforce a commitment to safety in all policies and tasks, promoting a "Safety First" culture.
Develop and execute effective daily and weekly work schedules, addressing operational functions proactively.
Coordinate activities to achieve "Raving Fan" service levels and exceed client expectations.
Respond to all internal/external communications (MOR, FCR, HR, Management, accident/incident reports) within corporate Standard Operating Procedures.
Direct recruiting and employee acquisition initiatives, ensuring a trained and qualified team for successful station operations.
Lead the Performance Management process, including timely documentation and delivery of Performance Disciplinary write-ups, Semi-Annual, Annual Performance Assessments, and individual training plans.
Develop an operating team accountable for SkyHop Global values, emphasizing adherence to standard operating procedures.
Coordinate accurate documentation and completion of vehicle maintenance requirements and records; schedule regular audits of unit vehicles.
Ensure adherence to office policies and procedures by all team members.
Requirements
QUALIFICATIONS/REQUIREMENTS:
Establish strong working relationships with internal departments and the extensive customer base.
Bring a high level of passion for exceeding all client expectations.
Address customer needs/concerns to maintain operational excellence.
Prioritize, implement, and manage work schedules, projects, and relationships effectively.
Strong technical skills with the ability to produce accurate and timely reports.
Fluency in English; a second language is helpful.
Two to three years of experience in transportation or related industries.
Ability to lift up to 75 pounds, work outdoors in various conditions, possess a valid driver’s license, and be approved by the Company’s insurance carrier.
Willingness to work a flexible schedule, including occasional weekends and/or evenings.