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Reference #: 1009223 SHIFT:Day (United States of America)

Seeking Breakthrough Makers

Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

CHOP's Commitment to Diversity, Equity, and Inclusion

CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.

We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.

A Brief Overview The Laboratory Genetic Counseling Assistant (GCA) will assist the laboratory genetic counselors in administrative tasks such as maintaining databases, scheduling meetings, tracking projects, and reviewing patient information. Additionally, the GCA will provide customer service on behalf of the laboratory by answering phone calls, responding to questions appropriately, and following up on client questions. The GCA will check in and accession samples received for testing, triaging issues related to order clarification and/or patient identification as they are identified. The GCA will help to review patient records and provide a summary of patient demographic and medical history information and follow-up with the patient/client for additional information if necessary. Must be able to meet deadlines, work on several projects at once, and understand all the concepts involved in the work performed. May require some independent judgment.

Job Responsibilities The CHOP Genomic Diagnostic Lab is seeking a laboratory-based genetic counseling assistant to join the lab genetic counseling team. The candidate will be joining a team of 9 laboratory genetic counselors and 3 genetic counseling assistants within a clinical genomics laboratory of approximately 70 genetics professionals. Primary responsibilities include providing front-line customer service and supporting sample receipt and accessioning.

The position is full time, day shift, M-F, fully onsite in Philadelphia.

Under the direction of the Genetic Counselors in the Division of Genomic Diagnostics, the Genetic Counseling Assistant's responsibilities may include: Assist genetic counselors with administrative tasks. Help to maintain databases of clinical patients or research study participants. Review medical records and provide patient summaries for genetic counselors. Assist with scheduling of laboratory meetings, and update meeting minutes and agendas. Assist with sample tracking and work to identify workflow issues as they arise. Answer telephones, route and screen callers, take messages and provide routine information to caller promptly and courteously. Retrieve messages from voicemail and email and respond or route messages appropriately. Coordinate paperwork for clients, collaborators, and patients. Check in and appropriately store samples received for testing. Accession samples in the laboratory information system received for testing. Triage issues related to test appropriateness, sample identification, test order clarification, and/or billing clarification. Provide customer service coverage hours as assigned. Assist with production of patient and clinician educational and marketing materials.

Education Qualifications High School Diploma / GED Required Bachelor's Degree medical / scientific field Preferred Master's Degree Enrolled In - Genetic Counse ing Preferred

Skills and Abilities Excellent phone etiquette. Knowledge of Microsoft Office suite Ability to handle confidential materials. Ability to handle multiple tasks. Excellent organizational skills. Attention to details. Ability to exercise independent judgment.

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine.

Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.

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Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.