Job Information
Commonwealth of Pennsylvania Career Advisor Trainee in Pennsylvania
Career Advisor Trainee
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Career Advisor Trainee
Salary
$44,010.00 - $66,348.00 Annually
Location
Fayette County, PA
Job Type
Civil Service Permanent Full-Time
Job Number
CS-2024-84561-06151
Department
Department of Labor & Industry
Division
LI Pa Car Lnk Fayette Co
Opening Date
05/20/2024
Closing Date
6/2/2024 11:59 PM Eastern
Job Code
06151
Position Number
00082805
Union
SEIU
Bargaining Unit
F4
Pay Group
ST05
Bureau / Division Code
00120632
Bureau / Division
Pennsylvania Career Link/Fayette County
Worksite Address
112 Commonwealth Drive
City
Lemont Furnace, Pennsylvania
Zip Code
15456
Contact Name
Bradley Powell
Contact Email
bradpowell@pa.gov
Description
Benefits
Questions
THE POSITION
Are you interested in a career that offers specialized on the job training that will enable you to provide exceptional customer service to jobseekers and employers in Pennsylvania? The Department of Labor & Industry is seeking an eager Career Advisor Trainee with excellent communications skills to provide customer-centered services designed to enhance workforce development activities and service strategies. The services we provide are designed to help individuals identify their goals and make them a reality. If you believe you have what it takes to thrive in this position, we want to hear from you!
DESCRIPTION OF WORK
As a Career Advisor Trainee, you will receive formal and on-the-job training that is designed to help you develop the understanding and competence to provide professional employment services to job seekers and employers to advance employment opportunities in the commonwealth. This position allows you to develop, enhance, and learn to apply knowledge of workforce development programs, services, policies, regulations, legislation, and procedures. You will be learning how to provide group and individual intake services to jobseekers and employers, assisting with developing and conducting workshops, presentations, and orientations to services, as well as acquiring experience in planning and conducting group and individual career counseling and coaching on résumé-writing, interviewing, job search, networking, and other topics. You will have the opportunity to gain knowledge and establish proficiency in searching for, verifying, and approving or rejecting new employer information in compliance with established requirements.
Bring your ambition to our department where you will utilize your public contact experience to make a positive impact throughout the Commonwealth of Pennsylvania!
Work Schedule and Additional Information:
Full-time employment
Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with 30-minute lunch.
Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Lemont Furnace.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
Note: Upon successful completion of the Career Advisor Trainee training program, Trainees may be promoted to Career Advisor.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
Four years of public contact work that involved interviewing the public to obtain, provide, and evaluate information concerning employment or employability;or
A bachelor’s degree.
Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.
Other Requirements:
You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.
You must be able to perform essential job functions.
How to Apply:
Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov .
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/testoncefor this posting.
Your results will be provided via email.
Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.
*Eligibility rules apply.
01
Do you possess four or more years of full-time public contact work that involved interviewing the public to obtain, provide, and evaluate information concerning employment?
Yes
No
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03
Do you possess a conferred bachelor's degree or higher level degree, or are you within three months of conferring a bachelor's or higher level degree?
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If you answer "Yes" to this question based on education acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.
Yes
No
04
If you do not have a conferred bachelor's degree or higher, on what date do you expect to receive your degree? Type N/A in the text box if this does not apply.
05
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .
Yes
06
WORK BEHAVIOR 1 – INTERVIEWING
Conducts interviews to determine customers' workforce needs or to determine work qualifications, educational background, abilities, and job readiness of customers seeking employment. Categorizes job skills, abilities, and transferable skills from the customers' work history and education to facilitate job matching. Identifies suitability for and/or barriers to employment/training based on job preferences and employment availability in the local workforce area.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience conducting interviews to identify suitability for and barriers to employment. I was responsible for making recommendations based on work history, education, and information I gathered during the interview.
B. I have experience conducting interviews to identify suitability for and barriers to employment; however, someone else was responsible for making recommendations based on work history, education, and information I gathered during the interview.
C. I have successfully completed college-level coursework related to interviewing, human resources, data analysis, research, or sociology.
D. I have NO experience or education related to this work behavior.
07
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The types of interviews you conducted and people you interviewed.
Your level of responsibility for making employment recommendations.
08
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
09
WORK BEHAVIOR 2 – TECHNICAL ASSISTANCE
Contacts customers by phone, mail, or email to discuss job posting requirements and refers qualified candidates to job postings. Receives inquiries and provides information and assistance as requested. Refers customers to agencies for support and other services. Responds to informational or technical requests for online system support. Assists businesses with writing and posting job openings and related needs.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience interacting with individuals and utilizing customer service skills to understand concerns and explain relevant information. I was responsible for answering general questions and providing technical advice as necessary.
B. I have experience interacting with individuals and utilizing customer service skills to understand concerns and explain relevant information. I was responsible for answering general questions, but I referred technical questions to someone else to provide information.
C. I have successfully completed college-level coursework related to psychology, human services, public relations, or marketing.
D. I have NO experience or education related to this work behavior.
10
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The topics for which you provided answers and explanations
To whom you provided technical assistance.
Your level of responsibility (i.e., Were you the first point of contact for general questions? The escalation point for technical questions?).
11
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
12
WORK BEHAVIOR 3 – WRITTEN COMMUNICATION
Prepares correspondence to customers to provide information about job postings. Creates flyers and handouts to notify customers of upcoming workshops and seminars. Prepares written and technical reports to convey customized labor market information to customers. Creates resumes and cover letters with customers. Prepares case notes and narratives to record service transactions.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience preparing correspondence, flyers, handouts, or reports. I was responsible for the final document that conveyed customized information to the intended recipients.
B. I have experience preparing correspondence, flyers, handouts, or reports. I was responsible for compiling a portion of the document, but someone else was responsible for the final version that conveyed customized information to the intended recipients.
C. I have successfully completed college-level coursework related to business writing, technical writing, English composition, journalism, or communications.
D. I have NO experience or education related to this work behavior.
13
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The type(s) of documents you prepared and for whom you prepared them.
Your level of responsibility.
14
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
15
WORK BEHAVIOR 4 – TRAINING
Plans, develops, and conducts programs of instruction. This includes researching topic information, establishing goals and objectives, selecting course content, preparing course materials and curriculum outlines, and developing course evaluation measures.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience developing and conducting new or revised training or orientation programs which included determining course content and preparing training materials.
B. I have experience conducting training or orientation programs. Someone else determined training course content and prepared the training materials for the training I conducted.
C. I have successfully completed college-level coursework related to public speaking, public presentation, training, or education.
D. I have NO experience or education related to this work behavior.
16
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
Your experience developing training or orientation programs.
Your experience conducting training or orientation programs.
Your level of repsonsibility.
17
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
Required Question
Agency
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov