Enable America Jobs

City

Pahrump

State

NV

Shift

All

Type of Shift

Full Time

Department

Cage & Credit

Cage Asst Manager Pahrump Nugget, Gold Town & Lakeside (Pahrump, NV)

Description:

Summary:

Responsible for assisting with the day to day operation and direct supervision of assigned activities within the Cage department. Oversee overall department and/or shift(s) as assigned. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and manage any escalated departmental concerns and guest and/or employee challenges. Coordinate credit requests and credit extensions within the hotel/casino. Coordinate collection efforts on delinquent casino accounts, and provide administrative support to the Cage Manager.

Essential Functions and Responsibilities:

• Assist with training, developing, measuring performance, disciplining, and/or scheduling department staff, as assigned

• Lead the tactical execution of strategic initiatives under the direction of division leadership

• Assist in the establishment of standards of service within assigned department(s) and ensure achievement

• Monitor and control labor within the department while maintaining adequate coverage in the department based on business demands

• Review casino credit requests, ensure credit decisions are in compliance with the credit policy

• Collect casino debts, review delinquent accounts, recommend write-off accounts

• Maintain accountability of casino gaming chips, coin, currency, patron’s checks, forms, keys and records

• Handle and resolve any escalated situations that may arise with guests

• Review credit policy as instructed by executive management

• Perform Title 31 training and institute periodic updates

• Assist with development of the departmental operating budget

• Report any monetary or procedural discrepancy to the Director of Cage and Credit in a timely manner

• Possess knowledge of local jurisdiction gaming laws (federal and state) and attendant regulations as well as internal controls, policies and procedures

• Implement and ensure compliance with policies, procedures and internal controls

• Process hotel/casino credit applications and verify the validity of the credit requests

• Prepare and send collection statements as well as make and record collection calls

• Prepare and list pertinent credit information for credit authorizer’s review

• Update the Cage/Credit Director and/or Cage Manager on information regarding guest credit history changes within the casino industry

• Maintain and complete various gaming and company forms and reports

• Post returned items into the computer system to ensure accurate accountability as well as recording collection notes

• Input and monitor information in the credit, collections, and payroll systems

• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations

• Provide outstanding customer service in a timely manner to both guests and fellow employees

• Provide operational support and perform all departmental cage-rep job duties when necessary

• Perform other duties as assigned

Requirements:

Qualifications

• 3 years of experience working in casino cage environment

• Previous cage leadership experience

• Able to effectively communicate in small groups, as well as on an individual-basis

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

• Able to deal with problems involving several concrete variables in standardized situations

• Ability to write reports, business correspondence, and procedure manuals

• Able to effectively present information and respond to questions

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and regulatory documents

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume

• Advanced computer skills

• Must be at least 21 years of age

• High school diploma or equivalent

• Bachelor’s degree from a four-year college or university preferred

• Able to effectively communication in English, both written and verbal

• Obtain and maintain all work cards as required by the company

• Verify right to work in the United States

Work Cards

• Gaming

• Alcohol Awareness

Physical Requirements

• Occasionally push/pull up to 15 lbs.

• Occasionally lift and/or carry up to 50 lbs. at floor, knee, waist, and chest levels

• Occasionally squat, kneel, and communicate via radio

• Frequently bend, reach, twist, sit, and stand

• Constant use of hearing and vision, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterity

Work Environment Potential Conditions

• Indoor

• Smoky and noisy

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

Return to Search (AppJobSearch1.jsp)