Job Information
Kohl's Assistant Store Manager- Paducah, KY in Paducah, Kentucky
This position plays an integral role as part of the Store Management Team. This role has the responsibility of management and supervision of all associates in all areas. Responsibilities include leading the Store in the following areas: associate development, supervision of merchandise sales areas to ensure execution according to Kohl’s Best Practices, communications, analysis of business operations, expense management, and general management of the Store as part of the Store Management Team.
ACCOUNTABILITIES
CUSTOMER SATISFACTION
Provides the interpretation, administration and direction for Kohl’s Service Standards (KSS), including the Customer Service Survey, “Yes We Can” Program, and other Customer Service programs
Accountable for results of Customer Service programs through the Customer Service Scorecard
Leads/directs Area Supervisors in the standard for customer issue resolution
Resolves escalated customer complaints. Determines source of issues and takes initiative to identify and resolve them
Recommends solutions to avoid future occurrences
Manages sales floor associates to meet and/or exceed Customer Service occurrences
Supports and participates in the execution of the “E3” program
MERCHANDISE PRESENTATION
Interprets, directs and leads capacity and merchandise directives
Ensures Company merchandise presentation directives and standards are met while merchandising incoming freight and replenishing the sales floor
Lead associate team to ensure total store cleanliness and recovery standards are met
SALES MANAGEMENT
Competitively shops competition and communicates results to Store Manager
Reviews business summary for sales opportunities
Oversees and audits the ad set process to ensure Company accuracy goals are achieved
Assists in reviewing replenishment schedules and execution to ensure Company in-stock goals are maintained
Supervises the credit solicitation effort of the associates to achieve store goals
Partners with Store Manager to address inventory issues from SIR report
PEOPLE MANAGEMENT
Participates in hiring process as needed
Oversees and partners with the management team in retaining quality associates
Completes and administers annual associate reviews
Communicates and manages hourly staff so that all ethical standards and all company policies are followed
Leads store meetings as directed and ensures action plans are achieved as needed
Drives positive reinforcement and motivation to all associates
Coaches and counsels associates when necessary based on Company productivity goals
Completes and administers associate counseling documentation as necessary. Completes any needed associate counseling in accordance to company policies/HR guidelines
Assists in leading the training effort and ensures all needed training is delivered
Develops and coaches Area Supervisors to promotable levels or to assume larger areas of responsibility
INVENTORY SHORTAGE/UNIT SYSTEM ACCURACY
Supervises hourly staff to complete all price changes, callbacks, ISC memos
Partners with Loss Prevention on all inventory programs
Leads the inventory prep planning and ensures the execution is achieved
Leads and directs company USA program including re-wraps, even exchanges, ISAC Meeting, mismates, damages, defectives and store inventory shortage plans
OPERATIONS (IN STORES WITH THREE EXECUTIVES, THE OPERATIONS FUNCTION RESIDES WITH THE OPS/CFH.)
Manages stores payroll projections, productivity, and controllable expenses in relation to sales trend
Reviews scheduled vs. workload reports, directs area supervisor to edit schedules to workload
Assists in leading the total store freight team to ensure Best Practices are executed to Company standards, including:
Planning workload, setting goals and communicating goals to associates for every truck received
Frequently overseeing the truck unload process to ensure Company standards are being met
Manages non-exempt staff to resolve all district audit issues
Leads associates to maintain cleanliness standards per established guidelines for all interior and exterior areas of the store
Provides general oversight of building and equipment maintenance and upkeep, coordinates local and corporate resources to ensure ongoing and preventative maintenance of interior/exterior is achieved
Oversees the engagement of corporate facilities management for all needed building repairs
Primarily responsible for managing and coordinating all store remodeling and repair and maintenance projects; ensure Kohl’s property rights are respected
Oversees efforts to adhere to all building safety requirements
Assists in the implementation and maintenance of all Company stockroom capacity and organizational guidelines
Drives store productivity through operational Best Practices
Leads the ASM and Associate team efforts to adhere to all building safety requirements
TASKS TO BE DELEGATED TO AREA SUPERVISORS/OTHER NON-EXEMPT POSITIONS
Floor and fitting room recovery
Working registers or bagging merchandise at POS
Service desk coverage
Credit solicitation
Schedule editing
Ad setting
Freight processing
Filling in and adjusting fixtures
Processing markdowns
During the course of business and general management of the store, there may be situations that require non-exempt tasks to be physically completed by management. This is limited to situational training to further enhance associate development, while providing leadership and direction related to Kohl’s best practices and while providing a visual experience when directing workflow to associates
QUALIFICATIONS
REQUIRED
Opens and closes the store at a minimum two nights per week
Multiple years managing a significant retail sales volume in a high-growth retailing environment
A demonstration of professional accomplishments through results-driven behavior and team development abilities
Efficient planning and organizational skills
Ability to recognize and understand available resources and utilize them to meet and exceed the store's sales plan and expense controls
Ability to lead and develop a large team of associates
Demonstrated ability to communicate with a variety of audiences
A history of anticipating challenges and developing solutions to problems at hand
Regular attendance is required