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Description

As a Program Manager within Supply Chain, you will own the Delivery Speed program for the Amazon AU network where you will develop long term sustainable strategies to offer faster delivery speeds to Amazon customers now and into the future. You will have a holistic view of inventory placement, Fulfillment Center (FC) operations and transport operations and be an integral part in creating and implementing large scale strategic initiatives in fulfillment optimization, delivery speed, delivery quality and transportation cost reduction– all with the goal of better serving our customers. There will rarely be a perfect solution, so it will be up to you to make data driven decisions and manage stakeholder relationships while planning and executing within an ever-changing environment.

Interfacing with AU FC Operations, Transportation, Business and Tech teams the role is future focused and demands strong analytical capabilities, Exceptional stakeholder engagement skills, and a keen understanding of the customer needs to develop our long term vision for improving customer experience. You’ll be able to directly contribute to growing Amazons customer value proposition in Australia to delight millions of customers and maximize long term free cash flow.

Core responsibilities are as follows:

• Work closely with Supply Chain, Retail and Finance teams to develop delivery speed forecasts for the long-term horizon

• Model network changes that improve our delivery speeds and yield positive ROI in the long term

• Prepare business documentation to present long term improvement strategies to executive leadership teams

• Partner with Global teams on system feature/logic improvements, and with local teams on process improvements

• Develop experimental models to better understand demand economics

We are open to hiring candidates to work out of one of the following locations:

Melbourne, VIC, AUS | Sydney, NSW, AUS

Basic Qualifications

• 3+ years of program or project management experience

• 3+ years of defining and implementing process improvement initiatives using data and metrics experience

• Bachelor's degree

• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

• Experience identifying and resolving complex issues

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience

• 3+ years of driving process improvements experience

• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

• Experience building processes, project management, and schedules

Acknowledgement of country:

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.