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The Customer Insights Analyst works with the Customer Insights Team to evaluate and analyze our customer experience surveys to create visualizations and reporting that carries the customer's voice to the organization. This role requires a passion for data, analytical skills, and customer obsession to identify themes, trends and actionable insights from our customer experience surveys for multiple services across Bright Horizons. Experience in survey development/research and best practices are necessary to share in the end-to-end research process. This position will be part of a fast-paced, collaborative team and must be able to manage multiple time-sensitive projects.

Bright Horizons is a leading education and care company, trusted by families and employers around the world for high-quality child care and early education, back-up care, and workplace education. We partner with some of the world’s best companies to provide services that help employees perform their best and support families to thrive both personally and professionally.

What you will be doing:

• Ownscustomerexperiencesurveyreportingandanalysisthroughcreationandmaintenanceof resultsdashboards,reporting,andone-offanalysesformultipleservice lines

• Actsasaresearch/analysissubjectmatterexpertandresourceforCustomer Insights

• Understandscontextofdataandappropriateuses

• Monitor,measureandprovidefeedbackonsurveysandreportperformance

• PerformsbasicdatatransformationsinExcel

• Supportsresearchdevelopmentandend-to-endsurveyprocess.

• Monitorshealthofsurveysandbringsissuestoleadership

• Workswithstakeholdersandendusersofdashboards/reportingtocommunicateinsightsand ensure understanding

• Developandmaintainaworkingknowledgeofcompanyoperations

• Workscollaborativelywithotherdepartmentstoidentifyimprovementsto reports

• Exercisesauthoritytosendandanalyze surveys

What we hope you will bring to this role:

• Bachelor'sDegree is required. Analytics,Math,Research preferred.

• A minimumof1 yearofrelevantwork experience is required.

• A minimum of 5 additionalyearsofexperiencewouldbeconsideredinlieuoftheapplicable degree.

Additional Job Requirements

• ExperiencewithQualtricsCustomerExperiencePlatform

• Stronganalytical,problemsolving,andcriticalthinkingskills

• Abilitytoprioritizeandmanagemanycompetingdemands,andthriveinafast-paced environment

• Excellentwrittenandverbalcommunicationskills

• CustomerExperiencemindset

• Abilitytoself-checkownworkandcorrect errors

• StrongskillsinExcel,includingsorting,filtering,andbasicformulacreationanduse

• Abilitytolearnnewsystemsquicklyrequired

Compensation Range:

The annual salary range for this role is: $60,000-$65,000.

The range of compensation listed here or that may be discussed in the interview process is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

Life at Bright Horizons:

Our home office employees support all facets of our business — and no matter which department you join, you’ll be part of a passionate team doing work that makes a difference in the lives of children and families.

Our people are the heart of our company. Because we’re as committed to our own employees as we are to the clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Here, you’ll find traditional perks (health insurance, 401(k), PTO, and flex spending) plus child care discounts, education assistance, and so much more. Join us to experience how we support our people to realize their passion, possibilities, and purpose both at work and at home. All in a workplace where you can be you. Come build a brighter future with us .

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Compensation Range: $60,000-$65,000 per year

The range of compensation listed here or that may be discussed in the interview process is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

Life at Bright Horizons:

Our home office employees support all facets of our business — and no matter which department you join, you’ll be part of a passionate team doing work that makes a difference in the lives of children and families.

Our people are the heart of our company. Because we’re as committed to our own employees as we are to the clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Here, you’ll find traditional perks (health insurance, 401(k), PTO, and flex spending) plus childcare discounts, education assistance, and so much more. Join us to experience how we support our people to realize their passion, possibilities, and purpose both at work and at home. All in a workplace where you can be you. Come build a brighter future with us.

HAVING TECHNICAL ISSUES WITH YOUR APPLICATION?

Contact us at bhrecruit@brighthorizons.com or 855-877-6866

Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO – English (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) and EEO – Spanish (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeosp.pdf) along with information on the Family and Medical Leave Act (FMLA) (https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf) and Employee Polygraph Protection Act (EPPA) (https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf) .

Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com . Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Passion, Potential, and Possibilities

All three await you in a Bright Horizons ® career. Whether you work in one of our child care centers, a corporate office, or a family’s home, you’ll be part of a company named 20 times as one of FORTUNE’s “100 Best Companies to Work For.” (https://youtu.be/IkTDOR2cFHA) ​​​​​​​Join a team driven to make a difference, one child, one family, and one organization at a time. Come build a brighter future with us .