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This job was posted by https://okjobmatch.com : For more information, please see: https://okjobmatch.com/jobs/2965658 The Player Development Manager is responsible for the supervision and leadership for VIP and Casino Hosts. Ensuring that the VIP department is focused on player development and cultivating new player base. They are involved with player activities and are expected to respond to guest situation as they arise.

Essential Functions:

Responsible for on-site supervision of Player Development (PD) events and staff.

Act as a liaison and anticipate guest needs and effectively address guest issues when they arise.

Be proficient on the designated player tracking system.

Conduct regular meetings to exchange information and keep employees involved with upcoming promotions.

Review reports to track patron play. Follow up with Hosts to ensure that contacts are being conducted appropriately and in a timely manner.

Develop and interact with other departments to coordinate VIP events.

Maintain an active presence of availability on the casino floor and at VIP events to ensure guests are receiving a favorable gaming experience and build player loyalty.

Assist with the operation of the Player Development department, successful performance of employees, and a favorable guest experience.

Assist with managing, delegating duties, and the performance and development of department staff; inclusive of interviewing, hiring, training, evaluating, coaching, and termination of staff.

Manage expenses based on budgeted guidelines and business volumes to include payroll and staffing levels.

Required:

3-5 years managerial experience with customer service experience.

Knowledge of various Microsoft Office software including but not limited to Excel, Word.

Knowledge or experience in gaming environment a plus.

Excellent verbal and written communication skills. Ability to multi-task and have exceptional organizational skills. Excellent customer service skills.