Job Information
Educational Alliance, Inc. Case Manager in New York, New York
Educational Alliance brings together and partners with diverse communities in Lower Manhattan, offering individuals and families high-quality, multi-generational programs and services that enhance their well-being and socioeconomic opportunities. We are a place where everyone is welcome and where progress is powered one relationship at a time. We are proud of our legacy as a Jewish organization, and we provide high-quality, transformational services and programs to all New Yorkers through our network of community centers on Manhattan’s Lower East Side and East Village. As we have for 130 years, we offer best-in-class programming–now across 15 sites—focusing on a mix of education, health and wellness, arts and culture, and civic engagement.
The Weinberg Center for Balanced Living (WCBL), an innovative Older Adult Center funded by the New York City Department of the Aging (NYC Aging), is integrated into MCC. WCBL aims to address the varied needs, abilities, and interests of New Yorkers ages 60+. WCBL’s holistic wellness programs make it a premier destination for older New Yorkers to enhance their physical and nutritional health, artistic prowess, and cultural and social connections and to receive social services support that allow them to age in place with dignity. WCBL serves an older adult population whose primary languages include English, Chinese, Spanish, and Russian.
About the Role
Provide case assessment, information and referral, assistance , and case management to clients and caregivers who participate in the Weinberg Center for Balanced Living (WCBL), and/or reside at Podell Houses or Weinberg Apartments. This position requires on-site presence at the Manny Cantor Center four days per week and one day per week at the Weinberg Apartments. Services will be provided in both English and Cantonese/Mandarin.
Regular contact with clients, developing individualized care plans that are culturally sensitive and language appropriate
Work as member of interdisciplinary team to support WCBL program activities, including facilitating at least one group session for members and assisting with special events
Participate in regularly scheduled case conferences, weekly supervision and WCBL staff meetings, and other special agency staff meetings
Direct contact with the Building Manager of Podell Houses and Weinberg Apartments
Direct contact with NYC Aging Program Officer during social services audits
Key Responsibilities
Case Assistance and Management
Maintain a regular caseload of clients, assess clients for social work services, conduct home visits, and provide case assistance and management services to clients and their caregivers
Assist with obtaining concrete services, including but not limited to completing clients’ enrollment/re-enrollment applications for 202 housing and benefits and entitlements programs, and provide crisis intervention when needed
Develop individualized care plans that ensure a seamless system of services and are culturally sensitive and language appropriate
Refer clients to external organizations and community partners and share information about community resources with WCBL members, clients, and colleagues
Assist older adults with WCBL membership registration and renewal applications and annually update client’s membership profile on NYC Aging’s online database
Maintain appropriate physical and digital client files and documentation, such as consent forms, case logs, and information and referral logs, for monthly submission to NYC Aging
Within 4 days of any service provided to a client, input clear and comprehensive case notes into NYC Aging’s online database, following the funder’s prescribed case note format
Escort clients to appointments for benefits and entitlement meetings (e.g., Social Security Administration, Medicaid, and other offices) when appropriate
Provide interpretation services and assist in translation of written communication as needed
Program Support
Assist in coordination of special events at 202 housing and at WCBL
Facilitate groups that stimulate client support and engagement and collaborate with community providers and colleagues to implement educational workshops about relevant social services topics (e.g., housing; entitlements; end-of-life planning; grief support; etc.)
Respond to telephone, email and in-person inquiries regarding WCBL activities
Assist with unexpected disruptions in program activities, such as staff absences, weather emergencies, and provide support to daily programs, as directed by Program Directors
Job Requirements and Desired Skills
BSW/BA with at least 1 year experience working with older adults, especially those who may live with age-related cognitive and mental impairments
Bilingual Chinese/English required
Knowledge of entitlements and community-based resources for older adults
Ability to demonstrate excellent judgement and discretion in dealing with confidential and sensitive information
Skilled in client need assessment, prioritization of case load needs, and crisis intervention
Demonstrated knowledge of community resources for individuals and families
Ability to appropriately interact with New Yorkers of diverse religious, cultural and social backgrounds required .
Excellent interpersonal and written and verbal communication skills required .
Ability to handle challenging situations in a professional and courteous manner
Technological proficiency with Microsoft Suite, Google Suite, and internet research
Maintenance of confidentiality of records
Ability to operate in a deadline-driven environment
Benefits
Generous PTO Policy
Competitive Salary
Medical & Dental Insurance
Pension Plan
403b Retirement Plans
Discount Perks for Movies, Broadway Shows, Amusement Parks , etc.
Free Gym Membership to our Manny Cantor Center Gym & 14TH ST Y Gym
Discounts to programs at Educational Alliance
Limitations and Disclaimer
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position
EEO Info
Educational Alliance is committed to workplace diversity and inclusion. We are equal opportunity employers and do not discriminate in hiring or employment on the basis of race, color, religion, national origin, gender identity and expression, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law. Educational Alliance takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.
Educational Alliance is an Equal Opportunity Employer.
For further information about Educational Alliance, please visit https://edalliance.org .