Job Information
Viking Cruise Lines Cruise Line Shipboard Stateroom Steward in New Orleans, Louisiana
About Viking Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torsten Hagen often says Viking offers experience for The Thinking Person. Viking has more than 250 awards to its name, including being rates #1 for Rivers, #1 for Oceans, and #1 for Expeditions by Cond Nast Traveler and voted at the top of its categories by Travel + Leisure. No other cruise line has ever received these same honors by both publications at the same time. Why join Viking? Elevate your career regardless of where you are on your journey. Viking can help you in reaching new destinations with: Paid training program in skills and approach to premium hospitality services On-the-job coaching to help you advance rapidly A lifelong network of hospitality professionals Onboard our ship Lodging, meals, Wi-Fi, uniforms, and laundry are free of charge for all crew members Travel to/from the ship provided and paid for by Viking, unless you are within reasonable driving distance of embarkation or disembarkation ports Crew-only deck and dedicated recreational activities Viking Benefits: Guam candidates: Health, vision, and dental insurance with very low premiums (some plans are fully paid by Viking) Retention bonus program About you 2+ years' experience as a Stateroom Steward or similar at a 5-Star hospitality environment; shipboard experience is an advantage Excellent knowledge of all public health policies and able to work with various chemicals and cleaning tools Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards, must be able to deal with confidential information with competence and discretion Must have a keen eye for cleanliness and attention to detail Role Overview As part of our Mississippi Housekeeping team your job as a Stateroom Steward/ess is to provide guests with a professional, personalized housekeeping service at all times, maintaining high standards and consistency of cleanliness in accordance with Vikings STAR Service Standards You will be reporting to the Assistant Executive Housekeeper Stateroom Steward You will be expected to work on a 16/4 rotation (16 weeks on board and 4 weeks off on vacation). Please note that rotation lengths vary based on staffing and operational needs onboard Viking Mississippi Role Expectations Clean the assigned number of staterooms twice daily, including making beds, vacuuming, dusting, cleaning bathrooms and windows, as well as replenishing linens, amenities, glassware and minibar Maintain staterooms and report deficiencies for repair and maintenance Ensure the confidentiality and security of all Guest staterooms and handle Guest complaints Provide laundry pick-up and delivery, shoeshine service, make ice deliveries Participate in luggage duty on embarkation and disembarkation day Maintain cleanliness and hygiene standards, separate and remove garbage in compliance with public health policies Uphold impeccable grooming standards at all times by complying with Vikings Image and Uniform Standards Demonstrate outstanding flexibility: able to work at different times of the day, under pressure and always reflect a positive can-do attitude and the best image of Viking You will be expected to consistently arrive on time and be prepared for work Other tasks and responsibilities may be assigned at leaders discretion based on operational needs Mandatory requirements and at will employment: U.S. Citizen or Permanent Resident (green card) to work onboard the ship, as required by federal regulations Ability to satisfactorily pass a pre-employment drug test. Viking Mississippi is a drug-free and alcohol-free workplace Must be 21+ years old, physically fit and in good health to meet the demands of an intense ship oard role; must be able to carry heavy items and stand, kneel, and bend for prolonged periods of time Viking Cruises is an At-Will Employer. As such your employment with Viking is a voluntary one and is subject to termination with or without cause or notice, at any time by you or Viking. Nothing in this document or in any oral or written statement shall be interpreted to conflict with or limit the right to terminate employment at will FLSA (Fair Labor Standards Act) Status: Seamen Exempt