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This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/11849828

Job description Part-time Shift Manager

The Sparrows Nest Thrift stores are part of Home of the Sparrow. Home of the Sparrows mission is to provide Hope, Opportunity and Support to women and children as they journey from homelessness to self-sufficiency.

Do you want to work somewhere that truly makes a difference in our community? Do you enjoy retail and providing excellent customer service? Would you like 30% off your Sparrows Nest purchases? If so, this position is for you!

Part-Time; approximately 25 hours per week, includes evenings and Saturdays (Closed Sundays).

Job Purpose:The Shift Manager is part of the supervisory team in the store. He/she has opening & closing responsibilities & possesses a key to the store. The Shift Manager is responsible for establishing and maintaining customer service. He/she is responsible for the various tasks involved in the overall operation of a store including maximizing sales/profitability by developing staff, controlling expenses and all aspects of donation acceptance & pricing.

Key Responsibilities:

• Ensure that each customer and donor receives outstanding customer service by providing a customer friendly environment which includes greeting and acknowledging everyone, maintaining outstanding standards, solid product knowledge and all other components of customer service.
• Supervise and ensure task completion by staff. Adequately manage both staff and volunteers in absence of Store Manager & Assistant Manager.
• Opening and closing responsibility.
• Assist in floor moves, merchandising, display maintenance and store housekeeping.
• Assist in processing and replenishing merchandise through donation acceptance at back door & monitoring floor stock.
• Help manage the recycling process.
• Stay current and responsive to agency correspondence and email.
• Adhere to all Company policies, procedures and practices included in the Employee Handbook & Retail Policy & Procedure Manual.
• Daily sales detail input along with deposits, payroll and other needed documentation.
• Maintain accuracy and integrity of the seasonal bin transfer and storage process through use of the inventory tracking forms.
• Any other duties as assigned by management.

Knowledge & Skills:

• High School education or higher required.
• Retail experience preferred.
• Supervisory experience required.
• Ability to process information/merchandise through register system.
• Baseline computer skills to access, input and process electronic information.
• Ability to read, count and write to accurately complete all documentation; including sales detail spreadsheets.
• Ability to communicate appropriately with associates, customers and donors.
• Ability to operate and use all equipment necessary to run the store.

Supervisory Responsibility:This position is responsible for supervising all thrift store staff and volunteers in absence of Store Manager & Assistant Manager.

Physical Demands:

• Ability to move and/or handle merchandise throughout the store generally weighing 0-50 pounds safely.
• Balancing, stooping, kneeling, crouching, crawling and reaching are required.
• Sitting, standing and walking for extended periods of time are required.