Unilever IT Innovation Manager - eComm Smart Data in Mumbai, India

IT Innovation Manager - eComm Smart Data


Job Position: IT Innovation Manager SMART DATA

Business Context:

  • On any given day, two billion people use Unilever products to look good, feel good and get more out of life.

  • eCommerce is one the key emerging Channel that has immense ability to change the way we interact with our consumers. The Channel also poses a threat -> new brands can spring up quickly and use distribution might of Amazon or Alibaba for example and reach consumers in virtually no time. In a way the channel can undermine decades of work that Unilever has done in building distribution muscle.

  • Data that we capture, buy, enrich which must be used to derive insights is going to be the single biggest differentiator for Unilever to win in this Channel. An umbrella program called Smart Data is now created with 3 big pillars

  • Amazon is the most data driven retailer today. We need to be equally data driven if we are to be considered a partner of choice for Amazon as they expand their reach into 100 Unilever priority markets. The 2018 plan is to blueprint and land a scalable analytics framework for 1) Shopper understanding 2) Demand Generation 3) SKU prioritisation 4) Business efficiency. (US, India)

  • E-holistic brand management (6P NRM MMM) helps eCommerce market leaders create a) winning portfolio online b) competitive growth and c) optimise investments on promotions, content and media.

  • Unilever owned platforms (B2B & B2B2C Models) allow end to end visibility of the shoppers, their journeys and buying habits.

Main Purpose of the Role:

  • This role is within the Global Consumer IT Innovation team, responsible for partnering the Global SMART Data team / Markets/Clusters with a focus on developing and deploying solutions to grow the eCommerce as a channel.

  • This specific role is responsible for:

  • Understand deeply the business requirements in SMART DATA program , across all markets and central functions

  • Product Managing the capability funnel

  • Help connect teams within ETS to develop and deploy data solutions with ETS Data platforms

  • Leverage existing solutions and partnerships, particularly in eCommerce and Digital Marketing

  • Partner Global SMART Data team in deploying capabilities in multiple markets

Key Accountabilities:

  • Deep understanding of Data echo systems IT capabilities (Click Stream, Social, Transaction and syndicated data sets)

  • Business engagement with Markets and Global SMART Data Team

  • End to end project management and delivery of projects in eCom Data Stream(following Unilever project management methodology and global PMO innovation funnel)

  • Lead a group of business analysts and work closely with Geo IT SPOCs to deliver user stories, prioritize sprint plans and develop product road map.

  • Manage project plan, budget, risks, issues and action logs

  • Management of implementation partners and holding them to account on their delivery

  • Liaise with core team to ensure delivery to dates

  • Stakeholder management for each implementation

  • Chair regular implementation boards

  • Develop and manage cutover plans with the business

  • Management of relationship with Unilever eCom Leadership

  • Manage the creation of business case (and other gate documents where required) and ensure benefits tracking and realisation mechanisms are in place

  • Liaise with Finance business partners to manage budget allocation, trade vs capex split and business benefits tracking

Main Accountabilities:

  • Build long-term relationships with eCommerce stakeholders (global, market, brand levels)

  • Create, identify and respond to opportunities for providing products and services to the business community.

  • Promote products and services at a high level to business community. Encourage the development of new products to meet future needs.

  • Take full responsibility for the level of customer satisfaction, at regular intervals or after each significant delivery of product or service. Respond to customers’ queries and complaints. Ensure that corrective action is taken by own organisation and by the customer organisation. Facilitates customer involvement in the continuous improvement of the products and services supplied to them.

  • Works with the CoE / CoP / Process Office to establish the contribution that IT can make to business objectives; defining strategies, drawing up requirements specifications, conducting feasibility studies, producing high level and detailed business models, overseeing development and implementing solutions, taking into account as necessary any safety related implications of systems considered.

  • Works with CD eCommerce community, to ensure maximum improvements are made in the business operations as groups of projects deliver their products into operational use.

  • Plans, organises and carries out consultancy assignments alone, or leads a team

  • Initiates investigation and development of innovative methods of exploiting IT assets, to the benefit of organisations and the community. Carries out analysis at a strategic level, and develops business proposals to exploit technology in line with the organisation’s mission, objectives and strategy.

  • Initiates and influences relationships with and between key stakeholders, in business change design, management and implementation, acting as a primary point of contact for senior stakeholders and influencers

  • Plans and directs strategic process improvement projects, ensuring the smooth integration of new business processes with organisational structure and culture.

  • Ensures transparent and effective business governance of IT investment and adherence to IPIX governance processes.

  • Develop strong relationships, with key stakeholders in BP, ES IT, S&T, with key business owners and Process Offices, with strategic suppliers and 3rd party IT service providers

  • Work with other Innovation Managers and CD stakeholders to build and maintain a strong governance process for Innovation to ensure high quality project and programme delivery

  • Prioritise and own sequence of changes and linkage to specific releases; identify synergies between projects and change requests in similar process areas for more effective delivery.

  • Drive simplification to support the lowest possible TCO in the systems landscape.

  • Provide change impact assessment to drive scope of testing programme and improve quality and reduce risk/impact of change; ensure cross functional design risks are identified and mitigated

  • Understand and interpret IT strategic architecture, ensure all projects follow the principles, guidelines and standards set out by Unilever’s S&T

  • Own and maintain the road map for IT systems architecture change/refresh in line with destination architecture and aligned with business priorities for change projects and programmes

Relevant Experience:

  • Delivery of implementations on time in full on budget

  • Project plans in place and tracked

  • Stakeholder buy in

  • Service introduction complete and exit of PGLS for each implementation

  • Client Satisfaction

  • Realisation of benefits (jointly with Business)

  • Proven experience in managing complex Data projects and programmes (5-8 years)

  • Hands on experience of working with Diverse Data sets

  • Business Partnering or account management experience

  • Experience of managing external service providers delivering projects and support

  • Extensive knowledge of eCommerce and related IT solutions

  • Extensive knowledge of direct to consumer eCommerce operations and technologies

  • Demonstrated ability to deliver through others

  • Successful track record of leading mid-size business change projects

  • Proven ability to work as part of a global and /or regional virtual team

  • Experience of working with an eCRM platform

  • Experience in fast moving / entrepreneurial environments, particularly involving Internet and eCommerce

  • Strong appreciation of the processes and challenges facing the relevant function being partnered

  • Experienced in the Application Development Life Cycle

  • Proven experience in requirements gathering

  • Experience of working in sales function in eCommerce

  • Experience in working specifically on digital innovation (client and / or agency)

  • Experience in working with Unilever brands

  • Deep appreciation of IT systems landscapes and impact of architecture decisions on quality and delivery

  • Excellent financial awareness and understanding of TCO models

  • Experience of Unilever Innovation Funnel (and project delivery processes)

Job: Information Technology

Primary Location: India-Maharashtra-Mumbai-Mumbai HO

Schedule: Full-time

Shift: Day Job

Unposting Date: Apr-12-2018

Req ID: 1800042G