Job Information
Spanish Peaks Mountain Club Bell Captain, Guest Services (FT) in Montage Deer Valley, Utah
Live Your Passion. Add Your Magic.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
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Bell Captain
SUMMARY
The Bell staff are often the first individuals that our guests interact with. It is imperative that the Bell staff function efficiently, professionally, and as a unified team. The Bell Captain is responsible for motivating, organizing, and supervising the Bell staff and ensuring success.
ESSENTIAL FUNCTIONS
Job duties include; although are not limited to:
Overseeing day-to-day Bell staff operations, ensuring our standards are executed accurately and with consistency
Greeting guests, informing them of property amenities, services, hours of operation, and local areas of interest
Prioritizing guest requests for luggage assistance, organizing luggage, ensuring a timely delivery to rooms
Preparing weekly work schedule for Bell staff based on occupancy and special requests per group resume
Recruiting, interviewing, and training new Associates, facilitating ongoing development and learning
Serving as a departmental role model, counseling and disciplining Associates
Assisting Associates with general Bellperson duties such as helping guests in and out of vehicles, carrying guests’ luggage to and from their rooms, and answering guest questions and fulfilling requests
Communicating with other departments to ensure efficient operations and high levels of guest satisfaction
Completing any other tasks and assigned
QUALIFICATIONS
High School Diploma or equivalent preferred
Previous experience working in an upscale hotel preferred
Previous Bellperson or Bell Captain experience preferred
Basic computer skills required
Excellent customer service skills required
PHYSICAL REQUIREMENTS
Position requires walking, standing, and being outside most of the working day; must be able to stand and exert well-paced mobility for up to 8 hours. Must be able to lift up to 50 lbs. Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it’s a way of life.
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