Enable America Jobs

Title: RM - IT Customer Service Representative

Location: Minot, ND United States (On-Site)

Duration: 12+ months contract

Pay Range $25 to $31/hr.

We are looking for a “IT Customer Service Representative ” to join one of our Fortune 500 clients.

Job Requirements / Key Responsibilities

• Contractors Field Support services provide hands-on support for infrastructure devices in the Workplace & field. Devices supported include PCs, mobile devices, printers, LAN equipment Activities include hardware maintenance, software support and Installs, Moves, Adds & Changes (IMACs)

• Troubleshoot, install, printers, drive mappings, permissions, and other end-user computing environment related items.

• Company Hardware and software maintenance and support

• Workplace (Laptops, Desktops, and iOS) device optimization and configuration • Contractor shall provide onsite desktop services for supported desktop, supported desktop software, and supported devices at Company-designated locations. Locations may be modified from time to time by the Company in accordance with the Agreement using the applicable Change Control Procedures.

• Contractor shall provide onsite Desktop services in English for supported desktop, supported desktop software, and supported devices.

• Contractor shall perform the desktop services in a manner that minimizes interruptions to Company's daily operations.

• Contractor shall perform proactive maintenance of the supported desktop, supported desktop Software, and Supported Devices to minimize downtime.

• LogMeIn as the primary remote-control tool; Company remote control software used as a backup method only.

• Field Services Support shall not manage P1 tickets.

• Field Services support shall manage single user Incidents and VIP tickets, P2, P3, P4, along with Service Requests only.

The supported devices are listed below:

• Desktops & laptops

• Apple Mac OS for remote connectivity (e.g., Citrix), where applicable

• Printer queue and break/fix coordination

• iOS devices

• Android devices, where applicable for Mobile Device Management

The supported software is listed below:

• Enterprise software part of Company's standard workplace image (desktop and laptop)

• Provides meeting support and assistance with the use of AV hardware.

• Set up and install A/V equipment such as projectors, TVs, speakers, microphones, and cameras.

• Maintains functionality of A/V technology and replaces non-working, damaged or obsolete equipment; performs minor equipment repairs or replaces

• user-serviceable parts on A/V equipment.

Interview process:

Onsite interview.

We are looking for the candidate who are eligible to work with any employers without sponsorship.

If you’re interested, please click “Apply” button.

If you are not available or this job is not a good fit at present, please share the job details with your friends/colleagues and let me know if anyone is interested.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.