Job Information
Hampton Inn and Suites Housekeeping Attendant in Mill Hall, Pennsylvania
Position Purpose:
Responsible for the overall cleanliness of assigned rooms/suites. Reports maintenance deficiencies in order to maintain rooms/suites in compliance with standards.
Responsibilities include: cleaning and maintaining public areas of the hotel, assisting room/suite attendants with general cleaning of guest rooms and suites. This includes vacuuming, shampooing of carpets; cleaning/waxing of floors; trash removal; stocking and maintaining supply rooms and other cleaning duties requested by manager on duty.
ESSENTIAL FUNCTIONS
1. Cleaning of public areas to include, but not limited to cleaning of public restrooms, corridors, lobby areas and other public spaces in the hotel. This may include vacuuming, mopping, sweeping, waxing, scrubbing, wiping and dusting.
2. Participate in the scheduled general cleaning of guest rooms and laundry if requested. Clean rooms/ suites, as assigned, which includes: making beds, cleaning bathrooms, dusting, vacuuming and washing windows / tracks. Reports rooms as clean and available. Reports maintenance deficiencies in order to maintain room in compliance with hotel standards.
3. Report maintenance requests to insure public areas comply with brand standards.
Strip dirty linens / towels and remove used amenities from room/suite.
Check maid cart for supplies, stock as needed.
Greet guests immediately with friendly/sincere acknowledgement.
Replenish linen and guest amenities.
Clean balconies, if applicable.
Respond to special requests by guests (such as providing extra amenities or service time requests).
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
• Provide customer service to guests, including information about hotel services, activities and local attractions.
• Assist co-workers, as requested.
PHYSICAL REQUIREMENTS:
List the physical requirements for standard performance of this job. Include only those physical requirements which are either very important or essential to the performance of the job and required on a regular basis.
This includes, but should not be limited to, physical activities such as
Physical Activity:
During the shift you will be Climbing stairs, Walking, Standing, Crouching/Bending/Stooping, Reaching, Twisting, Grasping, Pushing/Pulling, Near Vision, Far Vision, Hearing, Talking Lifting/carrying (#50 lbs.).
OTHER DUTIES
Assimilate into The Hilton Family PRIDE/CARE culture through understanding, supporting and participating in all elements of PRIDE/CARE. Demonstrate working knowledge of the service standards.
Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
SAFETY REQUIREMENTS
Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
Ability to arrive at work on time and when scheduled.
Ability to work independently, completing all dail assigned duties
Ability to read, write and speak English.
Ability to communicate effectively with the public and other team members verbally and / or in writing.
Ability to learn, follow and enforce standards for cleanliness as they apply to the areas assigned.
Ability to follow all safety procedures/standards and able to recognize and act in emergency situations.
Physically able to move large objects such as: carts, large bags of linen, ironing board.
Physically able to operate cleaning equipment such as: vacuum cleaners, brooms, spray bottles
Ability to read and recognize room/suite numbers.
Ability to learn, follow and enforce standards for cleanliness as they apply to all aspects of suite.
Ability to follow all safety procedures/standards and able to recognize and act in emergency situations.
QUALIFICATION STANDARDS
EDUCATION
High School graduate or equivalent preferred but not necessary.
EXPERIENCE
6 months to 1 year cleaning experience in housekeeping or janitorial services preferred.
GROOMING/UNIFORMS
All employees must maintain a neat, clean and well-groomed appearance. Showered or bathed daily before arriving for shift. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.
NOTICE:
Standing, bending, stooping, and lifting weights up to and including 50 lbs. may be required.
The hospitality business functions seven (7) days a week, twenty-four hours a day.
In addition, this is a hospitality business, and a hospitable service atmosphere must be always projected.
How to apply: Please click on "Apply Now", "Submit Application" AND proceed to page where the employer's contact information is provided. You will be required to email your resume or apply in person.