Facebook Technical Program Manager, Integrity (WhatsApp) in Menlo Park, California


Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.


WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world.

We are looking for someone who is passionate about helping prevent real-world harm on WhatsApp and helping keep bad actors and behaviors off our platform. WhatsApp combats these problems in the context of a private end-to-end encrypted system, which requires flexibility and creative approaches to detection and mitigation. You will be working closely with our teams of engineers, data scientists, trust and safety teams and designers to build products, while sharing in our healthy obsession for quality and attention to detail.

This position is full-time and based in Menlo Park.

Required Skills:

  1. Building systems to proactively detect, mitigate, and help people report these issues

  2. Helping build tools used by community operations to investigate potential abuse

  3. Building end-to-end flows for handling abuse including working with law enforcement

  4. Define and own key metrics and key performance indicators

  5. Articulate the technology, requirements, goals and milestones of your team

  6. Work with Engineering and Product Management to define your team's strategy

  7. Reduce surprises during execution and own project management and progress reporting

  8. Bring a strong sense of execution and ownership to the team

  9. Identifying opportunities that will reduce the prevalence of abuse

Minimum Qualifications:

  1. B.S. in a technical discipline or equivalent experience

  2. 5+ years of software engineering, systems engineering or similar experience, in addition to project/program management experience

  3. Communication and presentation experience

  4. Organizational and analytical experience

  5. Experience working on abuse problems

Preferred Qualifications:

  1. B.S. or M.S. degree with focus in computer science, computer engineering

  2. 7+ years of software engineering, systems engineering or similar experience, in addition to project/program management experience

  3. Web or Internet start-up environment and technical infrastructure management experience

  4. Ability to thrive in a fast-paced, start-up environment

  5. Passionate about preventing abuse, can rally groups with strong conflicting views and execute well

  6. Communication skills and experience working with highly technical management teams

  7. Experience organizing and coordinating large-scale tutorials/demos/training sessions for Machine Learning platforms and algorithms

  8. Strong organizational and coordination skills along with multi-tasking capabilities to get things done in a fast-paced environment

  9. Ability to motivate and focus a large collaboration to reach challenging goals

  10. Interpersonal skills, including relationship building and collaboration within a diverse, cross-functional team

  11. Analytical and problem-solving skills, exposure to large-scale systems

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com or you may call us at +1 650-308-7837.