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Repair Specialist

Scope of job – Receive, separate and route pistols according to defect and category. Processing all warranty firearms, from receipt and repair to departure from factory.

Education and Experience:

• High School/GED -- Associate's Degree preferred

• Prior experience working in a manufacturing environment

• Must have 3-5 years' experience in the Assembly area, with prior experience in firearms repair

Competencies and Skills:

• Must be able to communicate in English verbally and in writing (verbal instructions, written memos and instructions)

• Basic computer skills required

• Must have mechanical aptitude, skills and experience

Essential Duties and Responsibilities:

• Receive and separate by defect and category all guns brought to the factory

• Determine if the defect is a warranty related issue

• Distribute guns to three areas: Warranty, Charge and Customer Service

• Read customer letters to determine appropriate repair required - communicate with customers for clarification or permission requests

• Repair or refinish all warranty firearms

• Find or request the adequate components for the guns based on their age (in some cases the required component will have to be made)

• Track and document all scrap warranty guns

• Update computer and warranty records

• Prepare show guns prior to departure from the factory

• Inspect, fix and return to stock guns and show guns

• Shoot and validate all warranty guns adhering to both WI 24-17 and QP04 standards

• Must complete the appropriate course of instruction and testing to ensure safe firearm handling practices

• Inspect and validate all laser work on frame replacement guns

• Responsible for the serial numbers of all warranty guns

• Most perform the serial number inventory and locate any missing guns in the factory, regardless of location

• Responsible for all electronic serial number replacement documentation

• Responsible for line repairs

• Responsible for handling "special" requests from VIPs and fully satisfying demanding customers

• Meet 7-day turnaround time

• Will work in support of a product repair team, and may be required to perform other related duties as necessary

• Travel to perform firearms inspection and/or repair in the field as needed

NOTE: This list presents only the principal duties of the position and is not intended to be comprehensive. The duties and responsibilities listed above may be changed or supplemented at any time in accordance with business needs and conditions.

Physical Demands:

• Works in a manufacturing environment

• Able to lift and move up to 25 pounds occasionally

• Able to stand, sit, stoop, squat and walk

NOTE: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment and Personal Protective Equipment:

Within any of our facilities, employees may be exposed to manufacturing noise, airborne liquid chemicals, fine particulate dust, ambient temperatures, and industrial lighting. Work environment is similar to most manufacturing and distribution operations. May be exposed to excessive noise, temperatures, hazards associated with working around moving machinery, work in confined quarters, exposure to vibrations and shop lighting, continuous exposure to hot temperatures, may be humid, odors, dust, continuous exposure to mechanical hazards, and occasional exposure to chemical hazards.

The following Personal Protective Equipment is required:

• Safety glasses with side shields and hearing protection required when on manufacturing floor

The use of additional personal protective equipment (PPE) may be required when a job task(s) is being completed in or around your assigned department or in another department, this includes safety eyewear, hearing protection, and safety footwear.

2/16/2024

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled