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Overview

Are you anSystems Maintenannce Technicianwizard eager to wield your expertise for the betterment of millions? If the answer is yes, an exciting opportunity may be on the horizon for you.

TISTAassociates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!

Responsibilities

• Provide beginner level technical support for the team’s data protection and customer supported systems via on-site (assigned duty station) and remote access for geographically separated enterprise systems

• Assist senior team members in operations, monitoring, installation, testing, and troubleshooting of HW and SW associated with assigned data protection systems and services, throughout the enterprise

• Successful and on-time completion of all assigned training and actively acquires skills and knowledge necessary to maintain DPSA-1 proficiencies and mentor/train junior tier personnel

• Assist in maintaining inventories for data protection team’s HW, SW, media, and bench stoc

• Prepare, track, and coordinate secure shipments of data protection HW and media to meet mission goals

• Reception of new equipment

• Initial setup of all hardware

• Break fix repair of industry-standard enterprise level servers and storage equipment

• Work with Facilities to obtain Power and backup Power

• Work with facilities to connect power cables

• Work with networking team to obtain Internet cabling and IP addresses

Qualifications

• Proficient and capable of demonstrating intermediate skills in fundamental computer, network, & security technologies (ref: A+, Network Fundamentals, & Security Fundamentals Training)

• Proficient and capable of demonstrating beginner skills in Microsoft Windows operating systems (ref: Windows Server Administration Fundamentals Training)

• Proficient and capable of demonstrating beginner skill level in administration, maintenance, and repair of data protection storage systems assigned to data protection team. (e.g., Cisco Scale Protect, EMC/Dell Data Domain, IBM Tape Libraries, NetApp Storage, etc.)

• Proficient in beginner level problem identification, diagnosis, resolution, capable of identifying need for Tier-2/3/4 escalation and capable of coordinating escalation with detailed change management records

• Proficient with Backup & Recovery beginner level concepts associated with Business Continuity & Disaster Recovery

• Proficient with Backup & Recovery beginner level concepts associated with multiple platforms, to include MS Windows, Linux, MS SQL, Oracle, etc.

• Proficient and capable of demonstrating intermediate skills in the use of desktop productivity application which include Microsoft Edge, Word, Excel, PowerPoint, Outlook, Teams, Publisher, and Visio; Adobe Acrobat Reader; Google Chrome; and other standard applications upon new release and training

• Proficient with change record documentation programs (e.g., Service Now), and able to demonstrate beginner skill in the creation, servicing, resolution, and reporting of assigned tickets (e.g., Incidents, Service Requests, Work Tasks, etc.)

• Proficient and capable of assisting federal employees in the beginner level development, documentation, and updates associated with team acquisitions. (e.g., market research, product & service descriptions, exemption justifications, government cost estimates, etc.)

• Proficient and capable of demonstrating compliance with federal policy, regulation, and procedures

  Education:

• AA Degree in Operations Research, Mathematics, Computer Science, Cost Accounting or related scientific or technical discipline and 3+ years’ work experience

• Four (4) years of additional relevant experience may be substituted for education (7 years total)

  Clearance:

• The ability to pass a Tier 2/Modest Background Investigation

  Location:

• Martinsburg, WV(100% Onsite)

• Sunday - Thursday (8:00 AM - 4:30 PM EST Time)

• Capital Regional Readiness Center

  Department of Veteran's Affairs

  221 Butler Ave.

  Building 511

  Martinsburg, WV 25405

TISTA Science and Technology Corporation,a CMMI Maturity Level 3 company, focuses on delivering information technology and professional services to Federal and State agencies. TISTA is recognized in 2019 by Inc. 5000 as one of the fastest-growing private companies in the US. TISTA is also a recipient of 2019 Top Veteran-Owned Companies by the Washington Business Journal. TISTA also received a 2018 Moxie Award in the GovCon category.

Here at TISTA Science and Technology, we value Veterans and encourage all to apply!

#thinktista #tistacares #tistavaluesvets

Employment Transparency:

TISTA is an Equal Opportunity/Affirmative Action Employer and embraces diversity in our employee population. It is the policy of TISTA to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or genetic information. TISTA will refrain from discharging, or otherwise discriminating against, employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants.

The EEO is the Law poster is available here, and the poster supplement is availablehere. (https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

The Pay Transparency Policy is availablehere. (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Tista is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation due to a disability for any part of the employment process, please send an e-mail torecruiting@tistatech.comor call (301) 968-3420 and let us know the nature of your request and your contact information.

TISTA is a federal contractor and is subject to the federal contractor COVID requirements under the new FAR/DFARS clauses and must comply with the incorporated Guidance.

If the candidate is hired to perform work on or in connection with one of TISTA’s federal contracts, TISTA is contractually obligated to ask the candidate to verify and show proof of vaccination status and the candidate will be required to comply with mask and social distancing requirements imposed by the FAR/DFARS as well as any additional requirements imposed by TISTA’s customers for any required onsite work.

Job ID2024-5245

Job LocationsUS-WV-Martinsburg