Enable America Jobs

Work Location:

Markham, Ontario, Canada

Hours:

37.5

Line of Business:

Financial Crimes & Fraud Mgmt

Pay Details:

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

This role is leads the Fraud Operations team of front line agents. They are responsible for:

• Fraud Detection for: Cheque, Digital, Credit Card, Debit Card, Credit/Loan Application, Commercial/Corporate, Merchant and Wires

• Fraud and non-fraud claims

• Customer Contact Team

• Customer Escalations/CARES

• Vendor Management (TCS)

• Detect and Quality Assurance

• Administrative Support

• Employee Engagement

• Process Excellence

• Process documentation, controls, project and audit support

Fraud Incident Management: Take ownership in engaging stakeholders and partners when managing new and emerging fraud threats and incidents with associated actions to mitigate fraud

Fraud Business Insights & Analysis: Responsible for Canadian Fraud loss and performance reporting, maintaining and updating Fraud KPI's and scorecards and providing business insights and analysis (i.e. industry benchmarks etc.)

Financial Planning & Decision Support: Lead the annual planning and quarterly forecasting for Canadian Fraud OPEX, FTE & Fraud Losses while assessing opportunities for investment, efficiency and productivity to drive value

People Leadership: Provides people management leadership by hiring the best talent, setting goals, developing staff, and managing the employee performance while building fraud partner integration as a career path

Strategic Planning & Execution: Key influencer to advise and support the development and execution of Fraud's strategy, investment roadmap, fraud performance metrics and associated customer experience targets

Key Capabilities:

•People / Team development – attract/develop the talent necessary to win

•Enhance clarity of role accountabilities, individual and shared – build IT brand

•Support speed, simplicity, agility in decision making and action

•Conflict resolution, building partnerships and perseverance under pressure/crisis

•Technologically savvy

•Strategy development

•Financial management

•Business process improvement

•Senior-level relationship management

•Talent management and leadership development

Own the journey vision, product roadmap and objectives and align the team around delivery goals; responsible for the Product vision and strategy and ensuring adapts to changing customer preferences and the competitive landscape

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more (http://www.td.com/ca/en/about-td/who-we-are/benefits-of-working-at-td)

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement:

Ce poste n’exige pas la maîtrise d’une langue autre que le français./ This position does not require proficiency in a language other than French..

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