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Description

This is a non-virtual, full-time, permanent, exempt (non-hourly) position based in Manilla, Philippines.

At Amazon, we are passionate about helping customers. We are insightful, influential, inquisitive, and analytical. We collaborate globally, celebrate and leverage diverse perspectives, and support our peers to excel both at work and away from work. We are Customer Service Finance (CSF), integral partners to one of the largest Customer Service teams anywhere on Earth (with more than 100K Customer Service Associates (CSAs) from 150+ sites across 40 countries in 20 languages!).

Amazon Customer Service provides world class help to solve individual customer problems. But they also dig up root causes to prevent future problems from happening to other customers.

If you too have a knack for applying local learnings to drive WW and long-lasting improvements on behalf of customers, you will be right at home with us. If you thrive in simplifying the complex, deriving insights from numbers, and enabling your team to move thoughtfully and quickly forward, we’re the team for you. If you have a passion for elevating your business team’s ability to deliver on key goals with a high bar for cost efficiency, look no further and join our team!

The Americas Customer Service Finance team is looking for its Site Financial Controller to support our contact center production sites in Philippines. This is an individual contributor position that will own the site financials and will play a key role delivering financial and operational analyses, surfacing opportunities to reduce cost and innovate, manage projects, and help take the site and the Finance Team to the next level.

You will work hard, but we promise you’ll have fun! By joining us, you will have opportunities to interact with stakeholders at many levels all around the globe, deliver crisp and clear communication verbally and in writing, influence decision making, and apply your financial acumen to a wide variety of challenges.

Key job responsibilities

Main responsibilities:

. Building new/improving existing accounting processes to ensure data integrity and efficient analyses

· Providing financial analysis to prioritize and lead cost reduction efforts (including Kaizen/LEAN reduction efforts)

· Providing analytical support for staffing optimization initiatives

· Sourcing, analyzing, and reporting quantitative data; perform ad hoc analyses

· Analyzing trends, formulating projections, and evaluating savings initiatives

· Developing monthly/quarterly financial reporting (actual and forecast) and annual budgeting

· Provide fact-based insights into variances and trends

· Educating, communicating, and partnering with local leadership

· Ability to quickly build credibility and trust with internal customers

· Demonstrated work ethic based on a strong desire to exceed expectations

· Financial analysis and financial modeling

· Convince management of right decisions based on proven analysis and clear communications

· Work with functional leaders and other finance functions to build scalable financial processes and metrics

About the team

Amazon is a multinational technology company with English as its core business language. CVs must be submitted in English in order to be eligible for consideration.

We are open to hiring candidates to work out of one of the following locations:

Manila, PHL

Basic Qualifications

• BA/BS degree in Finance, Accounting, Economics, Engineering background

• At least 6 years of relevant experience in accounting, FP&A, or financial analysis.

• Finance experience in Manufacturing or Customer Service operations.

• Proficiency in MS Excel.

Preferred Qualifications

• Proficiency in one or more of the following: SQL, Visual Basic, Tableau, Python.

• MBA or similar.

• Experience sharing business results with senior leadership.

• Highly analytical and detail oriented. Good interpreting numbers and trends.

• Excellent communication skills, both verbal and written.

• Finance experience in Multinational companies, preferable with exposure to Latin American region.

• Comfortable dealing with ambiguity, fast paced environment, and making important decisions with incomplete information.

• Self motivated and hard worker. Willing to make a difference.