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We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.

Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs. 

Must be located in or near Loveland, CO

Job Purpose/Overview

The Customer Support Integrations Specialist delivers on the Antech Customer Service Vision of unwavering commitment to empathetic and caring veterinary diagnostic support. This associate will be responsible for assisting with technical issues and integrations related to the integration of Antech data into customer practice information management systems (PIMS), as well as provide support to the web applications support associates.

Essential Duties and Responsibilities

• Provide support to customers on Integrations with Antech data and various Practice Management Software

• Provide services related to integration with Antech data (both from reference lab and in-house diagnostics equipment) and Antechcustomer-portals such as assisting with inputting test codes and pricing, updating data base credentials

• High level troubleshooting with various practice management software support staff

• Provide support to customers by identifying problems and researching answers, guiding client through corrective steps

• Provide support to internal teams such as customer support, sales & lab associates

• Interact with customers to provide and process information in response to inquiries, concerns, and requests

• Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue

• Escalate customer trouble issues when appropriate

• May be asked to participate in enterprise initiatives, special projects and other duties as assigned.

• We share a collaborative obligation to ensure that we conduct ourselves in the utmost ethical manner and that we hold each other accountable to the values and standards of the organization. Every associate has the responsibility to ask questions, seek guidance, and report concerns and/or violations of company policy or ethical standards. Antech Diagnostics has several processes in place to communicate with leadership and expects that associates will have a commitment to integrity and uncompromising values.

Education and Experience

• High School Diploma or equivalent; bachelor’s degree preferred.

• Minimum 3 years of Customer Service experience/heavy phone experience

• Previous Technical Support experience a plus

• Previous troubleshooting experience with end users preferred

Knowledge, Skills and Abilities

• Ability to communicate a message to associates, peers and leadership that inspires action in support of customer needs. Verbal, written and virtual communication modes will be frequently used.

• Proven ability to work effectively with end users is required.

• Ability to effectively shift attention between various tasks, team needs, and business demands.

• Ability to manage customer complaints through problem solving, critical thinking, and analytical skills.

• Displays strong organizational, analytical, problem solving, and communication skills; strong active listening skills; high attention to detail, and ability to convey and teach technical information concisely.

• Ability and diligent willingness to enter and maintainaccurate and thorough records and notes on each customer interaction, including selection of various categorical designations used for post-sale analytical reports and evaluations.

• Consistently displays a calm demeanor, empathy, and professionalism, while maintaining a strong customer focus.

• Is available to and works both independently and cooperatively with associates. Understands the workload of the TSS team and strives to provide balance between all members of the team.

• Ability to work in a corporate environment where daily client interaction is over the phone and at the computer.

• Ability to communicate verbally on the telephone and in person.

Working Conditions

The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office or virtual environment. The associate is occasionally required to sit and stoop, bend, kneel, or crouch. The associate must occasionally lift and/or move up to 15 pounds.

The associate will primarily work in a typical office environment or a remote home office. The noise level in the work environment is usually moderate. The associate will be required to use a computer, spreadsheets, data base management, email, video conferencing and the Internet. The associate is frequently required to use a calculator; fax, copy machine, and phone system. The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams. Environment where pets are present

The Target Pay Range for this position is $26.00-$32.00 hourly. At Mars, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget.

Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates.

Full-time employees are eligible for the following benefits and more:

• Medical, Dental, Vision (multiple plans available)

• Basic Life (company paid) & Supplemental Life

• Short and Long Term Disability (company paid)

• Flexible Spending Accounts/Health Savings Accounts

• Paid Parental Leave

• 401(k) with company match

• Paid Time Off & Holidays

• Tuition/Continuing Education Reimbursement

• Life Assistance Program

• Pet Care Discounts

• Several other health and wellness benefits

We are a rapidly growing, stable company with excellent advancement opportunity. We offer a great benefits package and associate pet health benefits too! If you are passionate about animal healthcare, are motivated by making a difference we want to hear from you!

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at Antech Careers (https://www.antechdiagnostics.com/about/careers/)

We are a rapidly growing, stable company with excellent advancement opportunity. We offer a great benefits package and associate pet health benefits too! If you are passionate about animal healthcare, are motivated by making a difference we want to hear from you!

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at Antech Careers (https://www.antechdiagnostics.com/about/careers/)