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ABOUT THIS POSITION

The Technical Research Analyst is responsible for providing superior second level technical support to Waystar's clients with the highest degree of client service, satisfaction and retention.  The successful candidate will have the opportunity to gain in-depth knowledge of Waystar’s healthcare revenue cycle management solution while building credibility, trust and value.

WHAT YOU'LL DO

• Adhere to the Waystar 3 ring policy

• Abide by phone schedule to ensure sufficient availability for receiving inbound calls

• Respond to all support calls, emails and faxes sent to Client Services

• Provide resolution to all escalated client support requests

• Identify client concerns and engage appropriate internal and external resources to ensure timely resolution

• Document all client interactions -phone calls, emails, work effort, etc.

• Extensive knowledge of the Waystar product suite

• Mentor Technical Analysts

WHAT YOU'LL NEED

• ​Bachelor degree

• Experience in an inbound call environment servicing clients

• Exceptional client service skills

• Clear and effective communicator with excellent verbal and written skills

• Self-motivated individual with the ability to multitask, work independently and in a team setting

• Possess a strong sense of urgency

• Excellent troubleshooting and analytical skills

• Working knowledge of medical billing, HCFA 1500 form, NSF, and/or ANSI formats a plus

ABOUT WAYSTAR

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar (https://twitter.com/Waystar) on Twitter.

WAYSTAR PERKS

• Competitive total rewards (base salary + bonus, if applicable)

• Customizable benefits package (3 medical plans with Health Saving Account company match)

• Generous paid time off starting at 3 weeks + 13 paid holidays including 2 personal floating holidays

• Paid parental leave (including maternity + paternity leave)

• Education assistance opportunities and free LinkedIn Learning access

• Free mental health and family planning programs, including adoption assistance and fertility support

• 401(K) program with company match

• Pet insurance

• Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Category: Customer Support

Job Type: Full time

Req ID: R2081