Enable America Jobs

Description

We are offering a role for a Sr. Customer Service Representative in Louisville, Kentucky. The role focuses on providing support to customers, troubleshooting their issues, and helping them migrate to our platform. This is a contract employment opportunity that necessitates a high degree of multitasking and consistent reliability in handling high volume of calls and web cases.

Responsibilities:

• Proactively respond to inbound calls, providing exceptional customer service.

• Address customer inquiries and resolve them efficiently and professionally.

• Perform basic troubleshooting for customers experiencing issues.

• Assist customers in migrating to our platform, guiding them through login processes and locating claims.

• Handle support tickets, ensuring all customer issues are resolved in a timely manner.

• Maintain a reliable and consistent performance in managing high volumes of calls and web cases.

• Ensure a quiet and distraction-free area for handling phone calls, maintaining professionalism at all times.

• Continuously adapt to the multi-tasking nature of the role, handling phone calls and potential transition to web support.

• Use the provided equipment effectively for carrying out daily tasks.

Requirements • Proven experience in a customer service role, preferably within a call center environment

• Proficiency in managing and responding to inbound calls in a timely and professional manner

• Solid knowledge of basic troubleshooting techniques

• Experience in handling and resolving support tickets effectively

• Excellent communication and interpersonal skills to interact with diverse customers

• Strong problem-solving abilities to address customer issues promptly

• Ability to work collaboratively in a team as well as independently

• Familiarity with customer service software, databases, and tools

• High level of patience and ability to handle customer complaints or difficult situations

• Willingness to continuously improve knowledge and stay up-to-date with new products or services offered by the company.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .