Citi Director, Collections and Credit Operations Oversight -Global Consumer Independent Risk in Long Island City, New York

  • Primary Location: United States,New York,Long Island City

  • Education: Bachelor's Degree

  • Job Function: Risk Management

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 25 % of the Time

  • Job ID: 18037002


About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition at explains what we do and Citi Leadership Standards at explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

About the Position

Position outline:

Functional management responsibility of oversight of Collections, Credit Operations for Global consumer businesses.


•Provide oversight, policy exception reviews of relevant Corporate Policy contained in GCCFRP for Collections and Credit Operations

•Partner with Independent Risk oversight team along with business risk teams improve the efficiency of credit processes by providing direction and suggestions while insuring effectiveness and control elements are not sacrificed.

•Participate in Global functional working groups in Collections, Credit Operations.

•Design and implement effective methods of oversight for the functional areas of collections, credit initiation and existing customer management in order to provide continuous improvement.

•Design and implement enhanced governance, policy oversight activities that result in achieving/exceeding Heightened expectations for the functional areas of collections, credit initiation and existing customer management in coordination with product specialists.

•Institute and lead focused reviews within the Collections and Credit Operations areas to validate compliance to the policies and identify process gaps if any.

•Lead training development and deliver for the functional disciplines for Risk, Credit Operations and Business professionals on a global basis.

•Serve as independent risk point of contact for regulators, internal senior stakeholders (control forums, risk committees) in areas of policy execution.

•Provide information and counsel to the Head of Global Oversight for Collections and Credit Operations by organizing ongoing monthly reviews and quarterly CRO reviews.

•Improve the depth and breadth of senior collections management bench strength within the oversight team

•Achieve the understanding and adoption of best practices relative to strategies and tactics across the credit operations continuum.

•Directly manage a team of subject matter experts and indirectly manage via matrix relationships regional and business teams in order to provide continuous improvements in the functional disciplines.

•Support talent development within independent risk and in-business through formal programs such as ACCEL, Risk Analysts and through informal activity by connecting with key high potential individuals.

Key Responsibilities/Scope/Span-of-Control:

•Reports to the Head of Global Oversight for Collections and Credit Operations within Global Consumer Independent Risk

•Works closely with the Global product heads, regional risk management team as well as subject matter experts within the oversight team.

•Interaction with/influence internal clients, senior stakeholders, cross-functional partners, as well as internal and external oversight constituencies

•Interface with both internal Audit / FCR and Regulators

•Build and lead a high performing team, use expertise and experience to develop a pipeline of talented leaders

Key Collaboration Points:

•Legal, Compliance, AML, Fair Lending teams within Global teams

•Independent Global and Regional Risk

•Oversight constituencies including various Regulatory organizations such as OCC, CFPB and FRB as well as Internal Audit and FCR.


Knowledge /Experience

Business and Technical Requirements:

•10+ years of Risk Management and Operations experience

•Undergraduate degree required; Master’s degree preferred

•Ability to demonstrate leadership

•Senior executive presence

•Ability to communicate complex issues in concise executive summaries

•Strong knowledge of the applicable laws and regulations and the current environment which govern our policies and practices

•Project Management skills

•Ability to manage a matrix organization

•Strong Partner to senior business and functional leaders

•Strong verbal and written communication skills

•Strong Analytical skills

•Negotiates and influences internally and externally at senior levels

•Demonstrated ability to establish relationships and partner effectively with global peers and various groups strategic: Future oriented, anticipates outcomes

•Decisive and Results oriented: Deals promptly with business and people issues and resolves issues in a consistent and fair manner

•Strong skills in Microsoft Word, Excel and PowerPoint are preferred

•Takes personal responsibility to lead by example. Understands and appreciates diverse backgrounds. Demonstrates strong ethics

•Superior leadership and team building skills, with a strong track record for attracting and developing high performing risk management talent

•Should be an articulate and effective communicator, with an energetic and approachable style

•Contributes to a positive work environment. Shares knowledge and supports diversity