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Description:

Guest Experience Manager

*About Park Hyatt London River Thames *

Opening 2024, Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite.With stunning city and river views, signature CharlieWhinneypieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, BuckinghamPalaceand Kings Road. The hotel will boast exquisite dining options,state-of-the-artevents space and an indulgent spa with relaxation lounges, nail salon, spa rooms and indoor pool. 

Duties and responsibilities related to the ​ Guest Experience *Manager​ role *

• Develop and implement strategies and protocols aimed at enriching the guest experience

• Createunforgettableexperiencesand deliver outstanding servicewith your excellentinterpersonal and communicationskills

• Guide and empower the team toensureheightened engagement with our guests

• Address all guest inquiries promptly and courteously, ensuringappropriate follow-upprocedures.

• Establish connections and rapport with guests,understandingtheir needs and providing tailored recommendations toenhance their stay.

• Assist the Front Office team with arrivals, check-ins, and departures seamlessly.

*About you *

Previousexperience inhotelfront officemanagementwithin the luxury segmentis essential.Excellent leadership, communication, interpersonal, and guest service skills arerequired.

Benefits of the ​ Guest Experience *Manager​ role include *

• 12 complimentary nights a year across Hyatt Hotels worldwide 

• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start! 

• Business attire laundered complimentary 

• Headspace membership and access to our Employee Assistance Programme 

• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels 

• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide 

At Hyatt ‘We care for people so they can be their best’.This isdemonstratedin our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company! 

Being part of Hyatt means always having space to be you. We are passionate about diversity,equityand inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages,abilitiesand identities. 

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job –it’sa career for people who care. 

Next Steps : Apply today for this  ​ Guest Experience Manager​ role and start your journey with Hyatt Hotels!

Primary Location: GB-ENG-London

Organization: Park Hyatt London River Thames

Job Level: Full-time

Job: Guest Service Operations

Req ID: LON005765

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.