Xerox Asset Management Coordinator in Lisbon, Portugal

Xerox Corporation is an $11 billion technology leader that innovates the way the world communicates, connects and works. Our expertise is more important than ever as customers of all sizes look to improve productivity, maximise profitability and increase satisfaction. We do this for small and mid-size businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them.

We understand what’s at the heart of work – and all of the forms it can take. We embrace the increasingly complex world of paper and digital. Office and mobile. Personal and social. Every day across the globe – in more than 160 countries – our technology, software and people successfully navigate those intersections. We automate, personalise, package, analyse and secure information to keep our customers moving at an accelerated pace.

Overview

We have an exciting opportunity for three enthusiastic and proactive individuals to join the Asset Management Team at Xerox in Lisbon. Excellent communication skills in English are required together with a good knowledge of the IT systems, Microsoft office software and Excel.

Key Role Responsibilities:

  • Support Asset Management Coordinators in all aspect of ASM (Asset Management Team) activities including:

  • Maintenance and management of device meter readings in XSM (Xerox Service Manager)

  • Management of assets, site & customer data in XSM / MACD

  • Generate monthly billable meter readings in XSM

  • Support Service Delivery teams with manual meter read collection

  • Provide daily / weekly/ monthly data quality reporting

  • Network administration of devices via XDA (IP Discoveries)

  • Engage in SLA & Volume reporting for specific XPS Accounts

  • Determine and/or maintain documentation of process’ on customers’ accounts

  • Work with Client Delivery teams to ensure success and maintenance of data

  • Other duties as required.

Education and Experience :

Essential

  • Ability to work with minimal supervision highly self-motivated

  • Fluency in English, written & oral.

  • Proven track record in the delivery of high quality customer service

  • High level of PC literacy & Microsoft office software with emphasis on Excel capabilities.

  • Strong Team Player

  • Ability to perform and make informed decisions under pressure

  • Ability to meet tight deadlines

  • Excellent organisation and planning skills.

  • Demonstrates effective interpersonal skills

  • Ability to work as part of a team/independently

Desirable

  • Fluency in 2 nd European language.

  • SAP system(s) experience

  • Ability to generate reports suitable for Management presentation/audit

  • Basic technical skills

  • Understanding of continuous improvement techniques

  • Proven experience of cross-functional working.

  • Ability to communicate on all levels of the business.

Title: Asset Management Coordinator

Location: Portugal-Lisbon-Lisbon

Requisition ID: 18003785

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.