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Additional Information Full Time

Job Number 24065056

Job Category Rooms & Guest Services Operations

Location Leipzig Marriott Hotel, Am Hallischen Tor 1, Leipzig, Saxony, Germany

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Guest Experience Expert (m/w/x)

Welcome!

First impressions matter, and you are that first impression. You warmly welcome our guests and assist them with any questions about their stay. You inform them about the offerings at our hotel and provide valuable tips about the surrounding area. You go above and beyond to ensure our guests have an unforgettable experience at our establishment – right up to the moment they check out.

Here's what your day looks like:

• Working at the reception desk in shifts

• Personal and warm care of our guests

• Concierge services

• Preparation and follow-up tasks, including settling your own cash register

• Guiding and training apprentices

What we expect from you:

• Completed professional training in hotel management

• Fluent German skills, written and spoken

• Organization and independence

• Customer-oriented mindset

Looking for something extra?

If you want to enjoy your job and life, we have something for you:

• Responsible, diverse tasks with a high degree of personal initiative

• Job ticket for discounted travel on public transportation within the MDV

• Free use of the pool and fitness area

• Access to learn languages with “Babbel”

• Employee cafeteria

• Free provision and cleaning of work attire

• Birthday gift

• Employee celebrations

• Holiday and Christmas bonuses

• Discounts on all our hotel’s food & beverage services

• Discounted hotel room rates worldwide for you and your family

• Diverse training opportunities and global development possibilities

• All the advantages of the largest international hotel chain with over 8,000 hotels worldwide

The start of a wonderful journey:

It’s important for you to make a mark in the world. What better place to realize this desire than at Marriott International? Under one roof, 32 renowned hotel brands come together in more than 130 countries, forming the world's largest travel company. Whether you're new to hospitality or an experienced professional, with us, your strengths and talents are fully utilized. With your positive demeanor, you ensure our guests always love to return. Above all, you aim to make our guests feel comfortable. As a member of our global family, you'll meet people from all over the world, engage in conversations, and gain valuable experiences. Join us and grow with the opportunities we offer. Explore the diversity of the hotel industry and uncover exciting career opportunities in other sectors. No matter where your journey takes you, with us, you'll always feel at home.

Marriott International fördert die Chancengleichheit und legt Wert auf eine vielfältige Belegschaft und eine integrative Unternehmenskultur. Marriott International diskriminiert grundsätzlich niemanden, weder aufgrund von Behinderungen, ehemaliger Militärzugehörigkeit oder anderen Gründen.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.