Job Information
AF Group Accounting Operations Analyst in Lansing, Michigan
JOB DESCRIPTION Accounting Operations Analyst and Senior Accounting Operations Analyst SUMMARY: This job is primarily responsible for Enterprise wide cash receipts, refunds and uncollectible processes. This position requires working in several billing, receivable and ancillary systems that require manual intervention due to complexity of systems and products underwritten by the Enterprise. Supports financial reporting via complex multi-entity ledger entries and daily reconciliation of cash and receivable transactions. Responsible for providing accurate and consistent services regarding premium and non-premium payment transaction activity, uncollectible transactions and other ad hoc requests. Contacts include various employees of the Enterprise, agents, policyholders, customers, medical facilities, other insurance companies, NCCI and legal representatives. PRIMARY RESPONSIBILITIES: * Maintains an in-depth knowledge of Enterprise billing, policy, claim, dividend and commission structures, Enterprise systems, and applicable regulatory requirements related to specialty lines (servicing carrier, commercial auto, retro policies), claims and cash management. * This position requires working in several billing, receivable and ancillary systems that require substantial manual efforts due to system limitations or complexity of products underwritten by the Enterprise. * Prepares complex multi-entity journal entries from Enterprise system reports, including but not limited to, premium receivables, small deductibles, agency receivables, write-offs, claims, miscellaneous cash and refunds. * Independently researches issues related to cash receipts, makes appropriate inter-company fund transfers or corrections. Makes independent general ledger correcting entries when deemed necessary. * Completes daily reconciliation of cash receipts from multiple sources against receivable reports from various Enterprise and ancillary systems. * Balances, validates and posts incoming cash remittances and other receivable-based transactions to various billing and ancillary systems for the Enterprise, including but not limited to, premium receipts, commission recoverable, claim recoveries and miscellaneous income. * Researches, reconciles and processes premium and miscellaneous refunds for the Enterprise involving manual effort due to system limitations. * Completes all premium write-off requests for the Enterprise. Reviews requests and ensures proper authorization before completing requests. * Reconciles write-off requests to the bad debt database and policy processing systems. Sends the external collection agency uncollectible policy balances and ensures it agrees to the Enterprise's uncollectible database. * Researches and monitors suspended cash for the Enterprise. Follow-up with policyholders, agencies and various institutions to ensure timely and accurate posting of cash receipts. Requests refunds as necessary. * Receives, researches, identifies, and batches all incoming checks for posting by verifying amounts, dates, addresses, and other details via systems for the Enterprise. * Responsible for calculating and creating statements for Enterprise Dividends and responding to internal and external inquiries regarding Dividends. * Researches and identifies all NSF and returned ACH payments for the Enterprise. Applies fees as necessary. * Prepares, balances and performs check deposits for the Enterprise. * Monitors and tracks collateral to ensure loss funds are adequately funded. * Responds to internal and external customer requests via telephone, written or electronic correspondence. Ad hoc correspondence is drafted to address complaints or requests for information, including but not limited to, regulatory inquiries related to claim recoveries, reconciliation of premium payments, uncollectible balances, and commission receivables and payables. * Administers petty cash fund and reconciles available funds and receipts monthly. * Processes pay by phone trans