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Lancaster General Health Patient Care Equipment Service Processor (3rd Shift) in Lancaster, Pennsylvania

Summary

1.0 FTE, 3rd shift, 11pm to 7:30am, Monday through Friday, includes weekend and holiday rotation.

Job Description

POSITION SUMMARY:

Performs related functions toward maintaining a perpetual inventory, including receiving and shipping of products. Maintains, distributes and assists with supplies and patient care equipment as required, fills supply and patient care orders as required. Performs duties to support the goals and objectives of the Lancaster General Health System and provides operational support that includes supply and inventory control, patient care equipment preparation and processing.

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

  • Cleans and processes soiled equipment from healthcare units and stages for reuse.

  • Maintains, delivers, and collects patient care equipment to and from the requesting departments.

  • Demonstrates all computer applications accurately; consistently follows tracking system procedures for equipment tracking.

  • Replenishes patient care carts upon receipt of delivery to department, maintains ehealth ordering system for patient care supplies, credits and charges are complete and accurate.

  • Delivers stock and equipment to departments and replenishes par locations. Keeps par locations clean, systematically organized and within storage standards.

  • Delivers inventory, non-inventory, special / urgent need supply orders, carts and equipment to appropriate department. Unloads supplies and equipment in an orderly fashion. Obtains delivery confirmation signatures where applicable.

  • Upon notification of product or equipment recalls, investigates all inventory locations for effected items. Removes items, and replaces with unaffected items. Stages effected items for return to vendor.

  • Accurately utilizes MMIS, Lawson, ehealth and/or Censitrac applications where appropriate for supply and equipment transactions.

  • Removes boxes, packaging materials and other debris from the department and service areas to maintain a safe, clean and orderly work environment.

  • Accurately pulls department order from storeroom or patient care equipment inventory.

  • Communicates with customers to assist in resolving departmental supply and equipment issues and concerns.

  • Assess stock expiration dates and pulls product from inventory as appropriate. Rotates stock in assigned locations.

SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:

  • Reports discrepancies, problems and concerns to management using proper chain of command.

  • Disembarks and receives incoming freight, verifies product received. Accurately warehouses in-coming stock and equipment in assigned location. Accurately documents receiving information in Materials Management Information System (MMIS).

  • Inventories departmental stock and equipment locations utilizing hand held device or other tools, determines quantity to be replenished, generates a pick ticket and allocates in MMIS.

  • Identifies trend in supply and equipment usage for departments and collaborates with department resource team leader to ensure PAR levels are appropriate for assigned locations.

  • Performs cycle counting and other inventory control processes as assigned.

  • Places repair items in appropriate area and ensures loaner items are available as required.

  • Prepares shipping labels, packs and ships outbound materials.

  • Assigns and affixes asset tags when appropriate.

  • Other duties as assigned.

JOB REQUIREMENTS

MINIMUM REQUIRED QUALIFICATIONS:

  • High School Diploma or general equivalency (GED)

  • One (1) year experience in product inventory, supply or equipment handling

  • One (1) year experience in customer service or support

  • Basic computer skills

PREFERRED QUALIFICATIONS:

  • Three (3) years’ experience in a storeroom or warehouse environment

  • Three (3) years’ experience in medical supply or patient care equipment service

  • Knowledge of medical terms and experience within a healthcare setting

  • Advanced computer skills

COGNITIVE REQUIREMENTS

Attention/Concentration: The following level of ability is essential for the jobholder to focus on certain aspects of current experience and reject others.

The position requires the ability to attend to more than one aspect of a situation simultaneously. It is highly likely that multiple task demands are going to be required of the individual at the same time.

New Learning and Memory: The following level of ability is essential for the jobholder to learn and retain material.

A large portion of this position required reliance on verbal memory and new learning. Efficiency in processing of verbal information, either in written or spoken form, is a major requirement and prerequisite of the job. The individual must be able to attend to and process multiple bits of information simultaneously. The individual must be able to organize and categorize this information effectively so that later recall is feasible.

Problem Solving, Reasoning and Creative Thinking: The following level of ability that is essential for the jobholder to think (in order to solve a problem) by combining two or more elements from past experience or imaginative thought.

The position deals with issues or problems that often require thoughtful reasoning before arriving at approaches or solutions. Some independent thought, planning or origination of options and solutions is necessary. The individual must have the ability to apply principles of reasoning and problem solving to resolve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

APTITUDES: The following are essential requirements of the position in relation to job-worker situations. These items describe how a worker must adapt, adjust, conform or act.

Repetitive work: Ability to continuously perform the same type of work for extended periods of time, according to set procedures, sequence or pace.

Performing under stressful conditions: Ability to perform under stress when confronted with emergency, critical, unusual, or dangerous situations, or in situations in which working speed and sustained attention are critical aspects of the job. Is subject to danger or risk, or to tension as a regular, consistent part of the job.

Variety and change: Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations.

Communication: Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information.

Interpersonal relations: Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others.

EQUIPMENT USAGE REQUIREMENTS

Equipment/Tools: Computer, Phone, Copier, Printer, Fax, Office Supplies, manual and/or electric pallet jack, hand truck, carts, handheld ordering device, cart washer, computer tracking system, hammer, screwdriver, pliers, utility knife

Software: Microsoft Office Products, Lawson Materials System, Censitrac, equipment tracking system, Hospital Information Systems, ehealth.

PHYSICAL REQUIREMENTS

Rarely 0-10%; Occasionally 11-35%; Frequently 36-70%; Continuously 71-100%

Body Position/Movement :

  • Sit: Rarely

  • Stand: Continuously

  • Walk: Continuously

  • Bend: Frequently

  • Push: Continuously

  • Pull: Continuously

  • Kneel/Squat: Occasionally

  • Reach: Continuously

  • Twist: Occasionally

  • Balance: Frequently

  • Climb: Continuously

Lifting: Degree of physical exertion is : Heavy, exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Sensory Abilities specifically required:

  • Vision

  • Hearing

  • Touch/Feeling

PHYSICAL ENVIRONMENT

WORKING CONDITIONS:

Position involves exposure to the following harmful elements:

  • Bio hazardous Waste

  • Blood borne Pathogens

  • Chemicals

  • Extreme Noise Levels

  • Extreme Temperatures

  • Exposed Electrical Lines

  • High Pressure Steam/Gas

  • Moving/Rotating Machinery

  • Radioactive Agents

Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards. The percentages of time spent performing job duties are estimates, and should not be considered absolute. The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole. Incumbent must be able to perform all job functions safely.

Benefits At A Glance:

PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees:

  • 100% Tuition Assistance at The Pennsylvania College of Health Sciences

  • Paid Time Off and Paid Holidays

  • Shift, Weekend and On-Call Differentials

  • Health, Dental and Vision Coverage

  • Short-Term and Long-Term Disability

  • Retirement Savings Account with Company Matching

  • Child Care Subsidies

  • Onsite Gym and Fitness Classes

Disclaimer

PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.

Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.

PENN MEDICINE LANCASTER GENERAL HEALTH, a member of the University of Pennsylvania Health System (Penn Medicine), is a not-for-profit health system with a comprehensive network of care encompassing Lancaster General Hospital (LGH), Women & Babies Hospital and the Lancaster Rehabilitation Hospital (a partnership with Kindred Healthcare). We are an Accredited Trauma Center-Level I through the Pennsylvania Trauma Systems Foundation with 805 Licensed beds. Our membership in Penn Medicine brings together the strengths of a world-renowned, not-for-profit academic medical center and a nationally recognized, not-for-profit community healthcare system.

Outpatient services are provided at the Downtown Outpatient and Suburban Outpatient Pavilions, along with additional outpatient centers and Express and Urgent Care locations throughout the region. Lancaster General Health Physicians is a network of more than 300 primary-care and specialty physicians, at more than 40 offices throughout the region.

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