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Introduction

Watsonx Orders team's mission is to deliver advanced conversational technology solutions targeting retail and restaurant customers. We are focused on using state-of-the-art Machine Learning, AI, and related technologies along with IBM's unparalleled scale to completely transform the customer experience!

IBM Watsonx Orders is looking for a Production Engineer to support the deployment and support of our edge Artificial Intelligence (AI) product at scale.

Your Role and Responsibilities

We are currently looking for skilled Software Developer - Production Engineering to ensure performance and reliability for AI & ML driven voice agent microservices, Edge Kubernetes clusters, network services, and storage layers.

Responsibilities:

• Work closely with other Watsonx Orders development teams in an embedded SRE model to help define & implement key metrics for uptime, reliability, and performance of these services and develop runbooks for incident management.

• Develop deep service telemetry through metric collection, distributed tracing, visualization, and reporting via Open Telemetry, Prometheus, and related tooling.

• Implement stability and performance optimizations in Python.

• Participate in the definition and management of SLIs, SLOs and error budgets for infrastructure and production services.

• Baseline gathering for proactive alerting.

• Incident Management and oncall support via PagerDuty and ServiceNow?

Required Technical and Professional Expertise

• Experience in supporting cloud-based infrastructure

• Experience in deploying, and supporting Kubernetes in cloud environments

• Experience supporting distributed systems

• Advanced experience in Python (production code debugging - metrics production coding - bot code maintenance)

• Linux experience configuring, supporting, and optimizing

Preferred Technical and Professional Expertise

• Familiarity running distributed ML workloads in cluster orchestrated environments

• Experience building and supporting telemetry and related infrastructure (Open telemetry, Jaeger, Grafana, Prometheus, New Relic, Instana)

• Experience implementing infrastructure as code pipelines

• PubSub Experience (Kafka, SQS, SNS, MQTT)

• Experience monitoring edge and microservices environments.

What we offer:

• Working for a top 5 IT company according to Forbes 2022 best employers ranking

• International and prestigious projects

• Highly skilled teams of experts

• Wide range of IBM trainings and certificates

• Unlimited access to Udemy, Harvard Business Review, Safari O'Reilly, getAbstract, IBM AI Skills Academy

And what is more:

• Contract of employment

• Competitive compensation - salary range, depending on your skills and experience

• Private medical care and life insurance

• Employee Assistance Program

• Sport, charity & other networking groups

• Summer / winter camps for children

• Discounts with IBM employee badge

• Referral Bonus Program

• Home office option

• No dress code

About Business UnitIBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

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Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

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