Job Information
Lenovo Support Engineer in Karnataka, India
Support Engineer
General Information
Req #
WD00063569
Career area:
Services
Country/Region:
India
State:
Karnataka
City:
BANGALORE
Date:
Monday, April 15, 2024
Working time:
Full-time
Additional Locations :
India - Karnātaka - Bangalore
India - Karnātaka - BANGALORE
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$62 billion revenue global technology powerhouse, ranked #171 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .
Description and Requirements
(I) Job responsibilities
Responsible for the operation and maintenance of Lenovo Global Mail/Instant Messaging System/Office365 related applications, including Outlook/Teams/OneDrive/SharePoint/Email Relay Server etc.
Handle user escalated tickets and service requests.
Communicate and transfer knowledge to the service desk team.
Escalate critical incidents, difficult issues, or user voices to the level3 team.
Create and maintain a knowledge base.
Assist the level3 team with other tasks (Survey returns, data and information collection, data export, etc.)
(II) Qualifications:
Able to accept 7*24 night-shift rotation.
Strong communication and understanding ability, cross-team collaboration skills, and a strong sense of responsibility.
Proficient in English listening, speaking, reading, and writing.
Bachelor’s degree or above, three or more years of relevant work experience in Microsoft series product operation and maintenance.
Experience in operation and maintenance of Microsoft product line Windows server/AD/Exchange/Lync/Office365 Teams.
Strong willing to learn technology.
Windows Server/Linux system operation and maintenance experience is a plus.
Automation language ability is a plus, such as Python/Shell, etc.
Additional Locations :
India - Karnātaka - Bangalore
India - Karnātaka - BANGALORE
India
India - Karnātaka
India - Karnātaka - Bangalore , * India - Karnātaka - BANGALORE