Job Information
Global Foundries ServiceNow Catalog Manager in Karnataka, India
Title: IT ServiceNow Catalog Manager
About GlobalFoundries
GlobalFoundries is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world’s most inspired technology companies. With a global manufacturing footprint spanning three continents, GlobalFoundries makes possible the technologies and systems that transform industries and give customers the power to shape their markets. For more information, visit www.gf.com .
Introduction:
As a ServiceNow Catalog Manager, you will be part of the IT Enablement Office within the GlobalFoundries IT organization. You will be responsible for designing, maintaining, and improving the Service Catalog. This includes ensuring consistent, current, and accurate data for all IT Services and assures broad and timely communication regarding the contents of the service catalog to the enterprise.
Your Job :
As a ServiceNow Catalog Manager, you will be part of the IT Enablement Office within the GlobalFoundries IT organization. You will be responsible for designing, maintaining, and improving the Service Catalog. This includes ensuring consistent, current, and accurate data for all IT Services and assures broad and timely communication regarding the contents of the service catalog to the enterprise.
Creation of new service catalog entries and maintenance of existing catalog data
Continuous improvement of the Service Catalog structure and tooling
Aligning with Service Owners for the creation of new and the updating of existing Service Descriptions and Service Catalog Data
Continuous improvement of the service descriptions, including annual reviews of the Service Descriptions and Service Catalog Data
Working with Service Management teams to support the utilization of Service Catalog data within the Service Management Platform and CMDB
Functioning as a SME by advocating, communicating, and training on Service Catalog topics throughout the enterprise
Supporting other service portfolio management activities as needed
Required Qualifications :
Bachelor's degree in computer science, information technology, computer information systems, or a similar field
Bachelor's with 8-11 Years or masters. with 6-8 years
6+ years' experience in Service Management or similar positions.
6+ years' experience in Enterprise IT Service Organization.
Deep understanding of IT Service Management and Operations; ITIL Certification or similar accreditation
User Design or Human Factors Engineering Experience
Effective Communicator
Fluency in English Language – written & verbal.
Strong interpersonal and relationship building skills.
Self-starter who can work well independently or in a collaborative team environment.
High level of attention to detail and accuracy.
Preferred Qualifications:
Proficiency in Microsoft Office, including Teams, Word, Outlook, PowerPoint, and SharePoint.
ServiceNow certification is a plus
Able to cope with pressure.
Strong business acumen.
Knowledge of CMDB implementations
GlobalFoundries is an equal opportunity employer, cultivating a diverse and inclusive workforce. We believe having a multicultural workplace enhances productivity, efficiency and innovation whilst our employees feel truly respected, valued and heard. As an affirmative employer, all qualified applicants are considered for employment regardless of age, ethnicity, marital status, citizenship, race, religion, political affiliation, gender, sexual orientation and medical and/or physical abilities.
All offers of employment with GlobalFoundries are conditioned upon the successful completion of background checks, medical screenings as applicable and subject to the respective local laws and regulations. To ensure that we maintain a safe and healthy workplace for our GlobalFoundries employees, please note that offered candidates who have applied for jobs in India will have to be fully vaccinated prior to their targeted start date. For new hires, the appointment is contingent upon the provision of a copy of their COVID-19
vaccination document, subject to any written request for medical or religious accommodation.
Information about our benefits you can find here: https://gf.com/about-us/careers/opportunities-asia
Changing the world from the inside out
Join the team that’s moving the world forward.
What makes GlobalFoundries different? Our advanced operational and technology capabilities are made available through a global manufacturing network, anchored by facilities in Singapore, Dresden (Germany), Burlington (Vermont) as well as East Fishkill and Malta (New York).
At GF, we make things that matter — from the solutions that enable the way we live today, to the technologies that drive what’s possible for tomorrow.
Our people bring this power to life. A diverse and global team representing the best in the industry, we are united by our dedication to excellence and our desire to improve and empower the world.