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JOIN THE TEAM THAT’S POWERING PROGRESS

Building cities. Driving commerce. Saving lives. For over 100 years, Allison Transmission has powered the vehicles and technology that move our world forward.What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we’re driving progress everywhere because we employ top talent worldwide.

Learn more about this role and how you can begin driving your career forward!

Job Title:

Sr. Warranty Analyst

Pay Grade:

S3

Job Description:

Key Responsibilities

• Review and process warranty claims on a timely basis, ensuring claim submission data adheres to corporate policies and procedures.

• Answer channel partner questions related to warranty coverage, claims and system processing.

• Process vocational model change forms on behalf of channel partners and ensure Allison’s business systems are up-to-date with the accurate model and registration information.

• Register Extended Transmission Coverage (ETC) and prepare invoice for customer payment.

• File and maintain all records and documentation in accordance with corporate retention policies.

• Handle inbound calls during high call volume times to address end-user and channel partner questions and log technical assistance cases when appropriate.

• Other duties as assigned

Qualifications

• Bachelor's degree or equivalent experience

Required:

• Mechanically inclined and possess a basic understanding of vehicle maintenance and repair procedures.

• Familiarity with automotive and commercial vehicle system and components, including transmissions, coolers, engines, drivelines, wiring harnesses, etc.

• Analytical thinking/Problem solving

• Experience working with CRM (Salesforce)

• Warranty Processing experience

• Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, channel partners and other employees of the organization.

• Good understanding of Microsoft Office

Preferred:

• Previous call center experience in technical assistance

• Product knowledge in one or more of the following Allison transmission models: 1000/2000/3000/4000 series, AED system, TC10, and 5000/6000/8000/9000 series

• Working knowledge of the Allison Transmission Warranty System (4WARD)

Experience

• 3 year proven experience in a customer service role within the automotive, industrial or heavy equipment industry.

Primary Location:

Indianapolis, IN

Additional Locations:

Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age, race, color, sex, religion, creed, national origin, disability, sexual orientation, gender identity/expression or veteran status.

If you are an individual with a disability or a disabled veteran requiring assistance and/or reasonable accommodations reviewing any of the careers information, please contact us at ati+ask4max@service-now.com .

Please note that Allison Transmission will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Allison Transmission will not solicit money or banking information from applicants.

Allison Transmission is the world’s largest manufacturer of commercial-duty automatic transmissions and hybrid propulsion systems. Our products are specified by more than 300 of the world’s leading vehicle manufacturers and are used in a range of market sectors—from bus, refuse and emergency to construction, distribution and defense.

Allison was founded in 1915 in Indianapolis, Indiana, where the company’s global headquarters is still located. We have approximately 1,400 dealer and distributor locations, employ more than 2,700 people around the world and our international presence spans more than 80 countries.

Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age, race, color, sex, religion, creed, national origin, disability, sexual orientation, gender identity/expression or veteran status.

If you are an individual with a disability or a disabled veteran requiring assistance and/or reasonable accommodations reviewing any of the careers information, please contact us at 317-242-5000.

Please note that Allison Transmission will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Allison Transmission will not solicit money or banking information from applicants.