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POSITION TITLE: AVP, First Mortgages

REPORTS TO: VP, Lending

GRADE: 14

DEPARTMENT: Production

FLSA STATUS: Exempt

LOCATION: Hybrid

POSITION SUMMARY: The primary purpose of this position is to fulfill Financial Center’s vision of inspiring financial wellness. The position must deliver high quality service to both internal and external members by supporting and promoting our values to Care, Listen, Learn, Solve, and Act.

Responsible for cultivation and management of all residential mortgage loan activities. Develops mortgage loan policy and objectives for approval. Is accountable for the production, operation and compliance for the First Mortgage Department. Managing staff and activities during the applications, approval, and funding process and provide relevant information and guidance to customers. Underwrites files to guidelines and portfolio lending standards.

The AVP, First Mortgages leads manages and holds accountable the First Mortgage Processors.

ESSENTIAL DUTIES:

• Leads, manages, and holds staff accountable. Responsible for the development and training of staff, ensuring staff are well trained in all phases of their jobs. Administers annual, monthly, and in-moment coaching and review of employee performance. Sets goals for the upcoming month and develops plans to improve employee performance

• Directs the management of mortgage loan portfolio and assurance that policies and procedures are implemented and maintained to optimize the potential for the achievement of goals and objectives in volume, revenue, loan quality and charge offs

• Responsible for ensuring correct operational decisions are made as situations arise, Recommends updates and creation of policies for approval to the VP. Lending.

• Responsible for ensuring that all mortgage loans are underwritten to company guidelines and portfolio lending standards

• Develops and implements strategies and tactics to attain mortgage loan growth and profitability goals that will enhance and complement the goals and objectives of the Credit Union

• Ensure decisions maintain the credit unions risk appetite for charge-off or delinquency tolerances and assist in meeting our target production goals

• Determine appropriate loan terms, interest rates and loan amounts based on members credit risk and financial capacity. Makes recommendations regarding loan policy and underwriting guidelines

• Collaborate with Relationship Bankers and relevant departments to gather additional information for documentations as needed to complete the underwriting process

• Manage application queues to ensure timely response on applications

• Communicate with retail staff for the purpose of education, understanding and delivery of decisions, changes, and updates

• Responsible for setting up new products in Point of Sale and Lending Operating System. Identifies and solves operational problems to decrease down time of systems

• Reviews pre and post-close loan files to ensure they meet quality control policies and procedures, also reviews and approves closed loan packages for government insuring.

• Stays up to date with Mortgage regulations and industry trends. Networks and leverages external groups such as Brokers, Realtors and local Mortgage Banking chapters

• Performs other duties commensurate to this position

REQUIRED BACKGROUND:

• A Bachelor’s degree such as Business Administration, Finance or equivalent work experience is preferred

• 8-10 Years of financial experience in the Banking or Credit Union industry related to lending & retail

• 5 Years as a first mortgage lending manager or similar experience

• Thorough knowledge of Credit Union/Banking loan products and applicable policies and standards

• Knowledge and experience with Loan Origination Systems and Core systems.

• Thorough knowledge on mortgage loan underwriting for Fannie, Freddie, Ginnie, VA, FHA, USDA loans. Thorough knowledge on mortgage loan pricing

• Ability to quickly acquire knowledge of lending processes, industry changes and credit union products

• Must possess strong leadership and management experience, including coaching, training, motivation, time management skills, and performance coaching

• Strong verbal and written communication skills. Strong interpersonal and customer service skills. Ability to be resourceful, perceptive and persuasive when solving problems. Displays, diplomacy, patience and tact when dealing with members and staff

• Strong desire and willingness to learn new technologies, lending processes, industry changes, systems, products to improve skills & knowledge

• Detail oriented with ability to adapt quickly in a fast-paced environment

• Good organizational skills. Ability to concentrate, exercise judgement & be a creative thinker, with a tolerance for risk

• Ability to operate related computer applications and business equipment

ADA REQUIREMENTS

Physical Requirements

Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

Mental and/or Emotional Requirements

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.