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What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.

Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

Our National Billing Center has an immediate career opportunity for a qualified Collections Analyst with DHL. This important role will be responsible for developing, recommending, and implementing policies and procedures for investigating and evaluating new and existing customer creditworthiness, extending or revoking credit lines/limits, and collecting on overdue accounts.

Key Responsibilities:

· Coordinating with sales or other divisions in the resolution of billing disputes that affect the ability to collect receivables

· Carry out collection activities within established global guidelines

· Account reconciliation

· Maintain required levels of customer contacts

· Effectively manage customer conference calls

· Develops and maintains customer relationships

· Monitors and contacts past due accounts to arrange for payments

· Coordinates with Sales, Pricing and other internal departments to resolve customer disputes over invoicing related to contractual agreements

· Determine course of action to recover outstanding payment of problematic accounts

· Maintain balance between trustful relationships and ensuring timely payments

· Provide thorough and accurate documentation of customer accounts

· Utilize judgement to analyze a customer’s ability to pay

Skills and Qualifications:

· Intermediate-level professional contributor

· Excel proficiency

· Excellent verbal and written communication

· Typically requires BS/BA in related discipline and 2-5 years’ experience in related field or MS/MA and generally 1-3 years of experience in related field

· Professional certification is required in some areas

Employee Benefits & Incentives

DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry They include:

· Competitive Pay

· Bonus/Incentive Programs

· Retirement Savings – 401K with company match

· Medical, Dental, Vision, well-being programs

· Tuition Reimbursement

· Generous Paid Time Off – Starting at 4 Weeks (PT/FT)

· Paid Leave

· Employee Discount Program

· Employee Assistance & Work Life Program

· Outstanding training opportunities

DHL is committed to working with and providing reasonable accommodations to persons with disabilities. The job application process includes this application and possibly one or more interviews. If you believe that you might need a reasonable accommodation for any part of the application process, please send an e-mail to ada@dhl.com , and include your contact information and the requested accommodation. Only messages related to requests for these types of reasonable accommodations will be returned.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic, The EEO is the Law and supplement are available here: Know Your Rights: Workplace Discrimination is Illegal (dol.gov) (https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088_EEOC_KnowYourRights.pdf)