Abbott IT Remote Support Agents Abbott Diagnostics - Italian in Hoofddorp, Netherlands

At Abbott Diagnostics (ADD) we have a deep history of scientific innovation, creating solutions that span the world of laboratory operations. We are working to transform healthcare around the world through a broad range of innovative medical diagnostics instrument platforms, tests and services.

For our new EMEA Remote Services & Support Center in Hoofddorp, we are looking for:

REMOTE SUPPORT AGENTS

The Remote Services and Support Team will provide technical remote support for our diagnosticproducts/instruments and underlying IT systems to our customers in (hospital) laboratories within the EMEA region.

CORE RESPONSIBILITIES

  • act as a liaison between our clients and the ADD teams in the countries you support

  • assist clients in troubleshooting and resolving complex issues with customized implementations through phone

  • escalate issues as necessary to in-country technical service teams

  • applyingclinicallaboratoryandtechnicalknowledge andensuringongoingcustomersatisfaction

YOU ARE

  • multi-lingual (fluent in English and Italian, plus additionally Spanish/French/Portuguese/German) and have clinical lab experience or a study background in Clinical Laboratory, Life Sciences, Biology or Human Biochemistry

  • you have a strong interest in Lab equipment and/ or IT systems

  • available during evening, night and/or weekend shifts

  • able to act as a liaison with strong problem solving and customer service skills

  • eager to learn and able to dive deep into a new product and learn it inside out

As Top Employer, we offer excellent compensation and benefits, such as shift allowance, personal development fund, sports fund and other flexible benefits. The continuous development of our employees is stimulated and key for the success of our business.

Interested? Please let us know via recruitment.netherlands@abbott.com or apply via our website

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com