Enable America Jobs

Job Number 24053109

Job Category Human Resources

Location Asia/Pacif/Australia Region, Suite 1108 11th Floor Cityplaza One, Hong Kong, Hong Kong, China

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY

[Location flexible in Hong Kong or Shanghai]

This role is responsible for supporting the consultation process with stakeholders across business units to assess training needs and design creative, engaging, scalable, and impactful learning experiences that reflect Marriott’s commitment to investing in our associates.

The ideal candidate has experience in adult learning and instructional design, can develop learning solutions in multiple modalities such as eLearning, videos, instructor-led courses and blended programs. Where technical expertise is limited, the ideal candidate should demonstrate curiosity and learning agility to become a subject matter expert in the disciplines for which he/she is developing learning solutions for, and to become proficient in the latest authoring tools.

The ideal candidate is a strong communicator, has strong planning and project management skills, and can manage multiple projects and priorities. They can navigate complexity and adjust when there is a change in scope or direction. The ideal candidate enjoys project work and thrives in fast paced, collaborative environment.

EXPECTED CONTRIBUTIONS

Stakeholder Consultation and Training Needs Analysis

Support the business needs assessment process, performance and learning analysis through stakeholder consultation and Subject Matter Experts (SMEs) interviews to understand the knowledge or skills gaps of the target audience.

Learning Experience Design and Development

Partner to create engaging multimedia learning activities and compelling course content that are instructionally sound and enhance retention and transfer.

• Support the construction of learning objectives, topical outlines and design documents

• Execute appropriate training modality (whether Instructor Led, eLearning, job aids or blended approach)

• Work with Gain stakeholder buy-in for training program design

• Use various authoring tools to build training program which may include elearning modules, facilitator deck and guides, participant workbooks

• Develop content in collaboration with SMEs, conduct peer and SME reviews/revisions and incorporate comments to finalize training program

• Develop appropriate evaluation approach and training evaluation instruments

• Perform quality assurance testing and LMS uploading

Learning Deployment and Sustainment

Execute on deployment plans for smooth uptake as well as sustainment plans for keep training programs fresh and relevant.

• Propose deployment plans that include timelines, resources, communications and change management

• Develop implementation materials including train-the trainer, implementation guides, communications plan to ensure effective implementation in the market

• Conduct and analyze evaluations to ascertain participant experience, knowledge transfer and effectiveness

• Make revisions and edits to programs based on updates or changes to processes and procedures

• Make improvements to training program based on feedback from participants, stakeholders

Collaboration with SMEs

Support the relationships with SMEs from various disciplines, across Greater China, to create and curate content that is accurate, relevant, and contextual.

CANDIDATE PROFILE

Experience

• Minimum of 2 years’ experience in training delivery and instructional design/development.

• A hospitality/operations background will be an added advantage.

• Fluency in speaking and writing in English and Mandarin is required.

Skills and Knowledge

• Experience and strong knowledge base in instructional systems design and learning models

• Familiarity of authoring tools, such as Articulate 360, Adobe Premiere Pro, Vyond and proficiency in standard software applications including Word, Excel, Power Point

• Creative and visualization skills to transform training materials and content into engaging learning experiences

• Project management skills with ability to manage multiple tasks/projects

• Ability to craft simple, clear, and concise content that is also grammatically correct; editing, comprehension and proofreading skills are a must

• Strong oral and presentation skills

• Strong customer service orientation with active listening skills, communication skills, people skills

• Ability to problem solve with creativity whilst keeping focused on results and goals

• Self-motivated with ability to take initiative action without relying on directions from others, whilst keeping direct manager informed

• Ability to work well with others in team, showing good judgment, interpersonal relations, and adaptability

• Ability to network and build relationships and rapport with stakeholders and team

• Ability to exercise flexibility rather than rigid adherence to procedures to accomplish goals

Education or Certification

• BA/BS degree required; advanced degree in Instructional Design, Communications, or Organizational Development preferred

CORE WORK ACTIVITES

BUILDING RELATIONSHIPS

Co-worker Relationship

• Builds strong working relationships.

• Shares thoughts and feedback in a professional way.

• Considers how own behavior impacts others.

• Explains work in a way that encourages cooperation from others.

Customer Relationships

• Shows an understanding of customer expectations.

• Listens and responds to customers with empathy.

• Builds rapport and trust with customers to promote loyalty.

• Anticipates and quickly responds to customer requests or issues.

• Explains policies in a way that helps customers understand.

Global Mindset

• Helps others feel valued and included.

• Works well with others regardless of their background or characteristics.

• Models the Company culture of service, opportunity, respect, and fair treatment.

• Acts when others are treated unfairly or are not valued and respected for their unique skills.

• Listens to and acknowledges different ideas and viewpoints.

GENERATING TALENT AND ORGANIZATIONAL CAPABILITY

Organizational Capability

• Shows an understanding of how each role on the team contributes to the work.

• Shows an understanding of goals, processes, and reporting relationships within the department.

• Understands scope of own decision-making authority.

Talent Management

• Provides, seeks, and acts on constructive feedback.

• Shows an understanding of performance expectations.

• Works with manager to set and prioritize developmental goals.

• Builds relationships to attract top talent.

• Participates in the hiring process and helps with on-boarding new talent.

LEADERSHIP

Adaptability

• Stays calm and focused during stressful situations.

• Asks questions to understand why change is happening.

• Uses resources to help deal with change or challenges.

Communication & Professional Demeanor

• Expresses ideas in a clear and concise way.

• Actively listens and responds to others with understanding.

• Appropriately interprets verbal and non-verbal behavior.

• Displays professionalism and gains respect from others.

Problem Solving & Decision Making

• Recognizes issues and makes suggestions to solve problems related to daily operations.

• Breaks complex issues into manageable parts.

• Asks questions and gathers information before making a decision.

• Identifies and considers alternatives and their possible impact before making decisions.

• Makes decisions and takes action in a reasonable amount of time.

LEARNING & APPLYING PROFESSIONAL EXPERTISE

Applied Learning

• Sets career goals and identifies areas for development.

• Uses available resources and challenging assignments to improve performance.

• Shares own learnings and best practices with others.

• Completes assigned training on time.

Business Acumen

• Shows an understanding of how own work impacts property and department performance.

• Shows an understanding of the drivers of property and department performance.

• Identifies innovative ways to improve productivity and guest/associate satisfaction

Technical Acumen

• Performs technical and complex tasks and solves problems within area of expertise.

• Models technical excellence and communicates the benefits of specific techniques in area of expertise.

• Uses appropriate facilities, equipment, and materials to perform the job.

• Follows current policies, procedures, and legal requirements.

MANAGING EXECUTION

Building & Contributing to Teams

• Works with team members to meet shared goals.

• Shows an understanding of how the team contributes to broader success.

• Shares with team member’s information needed to accomplish work.

• Tells other team members when they are doing a good job.

Driving for Results

• Takes responsibility for being innovative and delivering work that exceeds requirements.

• Learns from mistakes.

• Participates in setting goals for the team or department.

• Looks ahead and lets manager know about possible challenges in completing assigned work.

Planning & Organizing

• Keeps track of own current and future workload to make sure everything is completed on time.

• Prioritizes own activities and makes adjustments when appropriate.

• Asks for and uses available resources to complete work.

MANAGEMENT COMPETENCIES

Leadership

• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

• Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of employee decision making and action.

• Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.

• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

• Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution

• Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.

• Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.

• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Building Relationships

• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

• Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.

Generating Talent and Organizational Capability

• Developing Others - Supports the development of other’s skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively.

• Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

Learning and Applying Professional Expertise

• Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.

• Technical Acumen – Expertly understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations, generate innovative solutions to approach function-specific work challenges, and function as a thought leader in his or her area of expertise.

• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

o Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

o Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.

o Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.

o Reading Comprehension - Understands written sentences and paragraphs in work related documents.

o Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.