Job Information
Focus on the Family MI - P/T Bookstore Associate in Holland, Michigan
Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The Focus Marriage Institute in Michigan is a retreat center that provides marriage counseling intensives that transform hurting marriages. Join our team where the work is meaningful, the culture is rewarding and the purpose is eternal.
The Bookstore Associate position exists to assist constituents, customers, and staff in selecting and purchasing appropriate resources to match their needs, provides a high level of customer service that represents the mission and values of Focus on the Family, maintains the professional appearance of the sales floor and Point of Sale area; requires general supervision referring difficult questions to management as needed.
Essential Duties/Responsibilities:
Represents the ministry of Focus on the Family to the visiting constituency, local customers, and staff
Assists constituents/customers with product selection in person and via telephone
Handles questions and customer situations in a poised and confident manner knowing safety and security procedures
Maintains an ongoing and thorough knowledge of all products: Christian retail market and FOF branded resources
Maintains on going product knowledge of all in-store specials/promotions and premiums offered through FOF magazines and radio broadcasts
Requires extensive knowledge of new products that arrive on an ever-changing large sales floor
Processes sales transactions accurately and efficiently using Bookstore Manager Point of sales software system
Prepares product for display, unpacking shipments and labeling
Places “special” orders for customers using the Bookstore Manager point of sale computer software
Maintains and merchandises product on the sales floor while utilizing retail merchandising/display principles
Assists in identifying new and innovative ways to display and merchandise product
Other Duties/Responsibilities:
May identify inventory needs and communicate needs to management
Attends regular staff meetings
Performs other duties as assigned
Working Environment/Physical Requirements:
Must be able to pass a Post Offer Prehire Physical exam
Occasional holiday and weekend work is required
Retail bookstore—10,000 sq. feet
Ability to stand or walk throughout entire work shift, stooping, kneeling
Repetitive motion—keying sales transactions
Ladder work with required training
Some Holiday work required
Ability to lift up to 40 lbs.
JOB QUALIFICATIONS/REQUIREMENTS
Character/Spiritual:
Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”
Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”
Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct (http://media.focusonthefamily.com/fotf/pdf/about-us/human-resources/moral-policy.pdf) and Statement of Faith (http://www.focusonthefamily.com/about/foundational-values#values) ; upholds Focus on the Family's ministry in prayer
Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer
Engages in Christian ministry
Demonstrates behaviors aligned with FOF core values (http://www.focusonthefamily.com/about/foundational-values#values)
This role is considered a Spokesperson for Focus on the Family and should represent Focus’ position and tone at all times
Personal Characteristics:
Approachable, articulate, detail-oriented
Personable, friendly, courteous, and outgoing personality
Self-motivated, able to work without close supervision
Creative, flexible, quick learner, team - oriented
Knowledge/Experience:
High School diploma or equivalent
1-3 years of experience in retail
In-depth knowledge of FOF mission, philosophy, and values
Skills, Abilities, and Special Talents/Gifts:
Ability to handle ever-changing atmosphere of retail environment
Ability to transcend personal issues to be an excellent representative of FOF at all times
Ability to empathize with and calm agitated constituents/customers
Basic understanding of Microsoft Office
Basic understanding of Bookstore Manager Point of Sales software or equivalent
Ability to multi-task
Excellent communication (listening and verbal) and interpersonal skills
Basic organizational skills
Ability to work effectively in a multi-function team environment
Ability to operate point of sales system and standard office equipment (adding machine, multi-line telephone, etc.)
Good presentation skills (presenting or explaining product)
Flexible in work scheduling and workload, including working on Saturdays
Ability to describe product in a competent manner
Strong understanding of the various FOF ministries and how they impact one another
Strong attention to detail and accuracy
Ability to accurately handle money transactions and reconciliations
Aptitude for handling unique situations
Discretion in handling confidential information
Integrity in handling cash
Pay Range: $16.00 to $18.25/hr
Focus on the Family puts a high value on our team members and offers a unique benefit package.
Employees scheduled for 20 hours or more per week are eligible for:
Norton LifeLock ID Theft Coverage
Legal Shield/ID Shield Coverage
AFLAC
403B Retirement Plan
Vacation Time & Vacation Payout
Sick Time
Holidays
Service Awards
Community Service Days
Bookstore Discount
Fitness Center
Employees scheduled for 30 hours or more per week are eligible for all the above and:
Medical Plan
Dental Plan
Vision Plan
Life Insurance
Disability Insurance
Flexible Spending Accounts
EAP (Employee Assistance Program)
Tuition Reimbursement
Warehouse Membership Reimbursement
Note: This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.
*Temporary employees are not eligible for benefits, except for:
Fitness Center
Bookstore Discount
Sick Time
Helping Families Thrive in Christ!
Focus on the Family is a 501c3 Christian Non-Profit Ministry
Job Details
Pay Type Hourly