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Description If you're looking for work in a dynamic, rapidly changing call center, this Customer Service Representative opportunity via Robert Half might be for you! Articulate, highly-skilled Customer Service Representatives will be preferred in this position focused on building solid customer relationships. This could be the long-term contract / temporary to hire Customer Service Representative position you're looking for, if you can work in Scottsville, New York!

What you get to do every single day

• By being successful in your role, you will facilitate business development and client referral goals by actively cross-selling and referring customers

• Manage incoming telephone calls

• Manage the fielding and sending of important written business correspondence

• Offer friendly, accurate customer service in a timely fashion Requirements - Strong computer skills including customer database systems

• Supportive, positive attitude with a professional demeanour applied to all tasks

• Comfort in pursuing resolutions to complicated customer inquiries using complex research methods

• Comfort and confidence when interacting with internal and external partners and clients/customers

  • Knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

• Ability to recognize, evaluate, and resolve problems effectively

• 2+ years' experience with performing in a goal-driven & customer-focused environment preferred

• Customer service and office administrative skills

• Strong communication and social skills

• Customer service experience desired

• Proficiency with Microsoft Office applications

If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today!

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .