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Case Worker (Social Services)

Department: Social Services

Location: Hamtramck, MI

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Job Title: Case Worker

Job Status: Full-time

Bi-lingual- Arabic/English Preferred

Functional areas/departments where this position may be located:

• Community Health and Research Center

• Social Services

• Workforce Development

• Youth & Education

  Job Summary: Under general supervision, the Case Worker uses intermediate skills obtained through experience and training to provide a range of employment and/or educational related services to individuals in assigned programs. Develops, implements and evaluates activities in accordance with the program-s objectives and policies. Employee will work with assigned caseloads following established procedures to perform routine tasks. Receives general guidance and direction to perform a variety of non-routine tasks with limited decision-making responsibility. Resolves most questions and problems and refers new or unusual issues to a higher level. Routine contact with internal and external clients is required to obtain, clarify or provide facts and information.

  Essential Duties and Responsibilities:

• Assess and complete initial review process including identification of participant motivation, strength, barriers and resources

• Complete any necessary paperwork related to services provided

• Help program participants to identify and access options available to them through the program and their local community

• Develop and implement plans of action that help participants set goals, identify steps, a timetable and responsibilities for each party to act and deliver on

• Review and revise plan as necessary

• Provide on-going support to participants and ensure participation and program compliance

• Advocate on behalf of client in written and oral form when providing necessary referrals and contacts with other departments/agencies/companies

• Utilize program tools to identify goals and address barriers

• Assist clients in recognizing and understanding -at risk- behaviors

• Regularly collect documentation and evidence of participant progress and activities, complete required case notes and document all services in compliance with the agency-s quality assurance plan

• Report on program progress at required intervals per funding guidelines

• Establish and maintain relationships with appropriate client referral sources

• Maintain agency confidentiality and client-s privacy

• Maintain currency on new services and referral sources as well as services provided to clients

• Maintain program policies and procedures per funding guidelines

• Follow the funding source-s requirements and CARF standards applicable to the services provided

• May administer testing as needed. Depending upon assigned functional area, this may include blood testing and the coordination of administering, preparing, and shipping of samples and receiving test results

• May develop and maintain relationships with existing and potential employers.

• May recruit new employers each month

• May attend meetings with the Department of Health and Human Services to review deficient case files and determine participants compliance with program based on assigned functional area

• May regularly conduct home visits with clients based on assigned functional area

• May transport clients using company provided transportation

• May create educational/program marketing materials targeted toward increasing participation in assigned program including newsletters, Facebook and websites

• May conduct presentations and awareness campaigns in order to raise awareness of services offered and increase participation

• May conduct regular group client meetings

• May conduct employer visits daily/weekly to market program services and recruit new job openings

• May maintain employer files and documentation regarding the employer and current and past job openings

• May translate and interpret information for non-English speaking clients as needed

• May communicate and interact with external program funders, attend grant related meetings or participate in training sessions as required

• May assist program participants to develop effective job seeking skills, including completing applications, writing resumes, practicing job interviewing techniques and other related skills

• May provide translation services as needed

• May provide cultural awareness education to employers who hire immigrants and assist employers in resolving conflicts and/or tensions as needed

• Operate standard office equipment and use required software applications

• Perform other duties and responsibilities as assigned

  Knowledge, Skills and Abilities:

Knowledge of:

• Community resources including social services agencies and crisis intervention providers

• Processes, rules and regulations of various services and funding agencies surrounding the eligibility and maintenance of the services being received

• HIPAA regulations based on assigned functional area

Skill in:

• Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office

Ability to:

• Partner with other functional areas to accomplish objectives

• Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed

• Organize and prioritize multiple tasks and meet deadlines

• Communicate effectively, both orally and in writing

• Speak and write in English.

• Interpret, speak and write in Arabic, Spanish or other native language of the predominant service population is preferred.

• Maintain confidentiality of agency and client information

  Educational/Previous Experience Requirements:

• Minimum Degree Required:

• High school diploma or GED equivalent

and

• At least one year of related work experience based on assigned functional area or any equivalent combination of experience, education and/or training approved by Human Resources

  Licenses/Certifications:

• Licenses/Certifications Required at Date of Hire:

• Chauffeur-s License may be required depending upon assigned functional area.

• MDCH test counselor certification & phlebotomy depending upon assigned functional area - if employee does not possess these certifications upon hire, they may receive the training and gain certification within 12 months but cannot draw blood until certification is received

• Licenses/Certifications Required within 12 months from Date of Hire:

• Career Development Facilitator certificate depending upon assigned functional area

  Working Conditions:

Hours: Normal business hours, some additional hours may be required. Non-traditional hours including nights and weekends may be required based on assigned functional area.

Travel Required: Local travel may be required. May travel up to 20% including overnight travel based on assigned functional area.

Working Environment: Climate controlled office

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