Job Information
Lenovo Technical Client Advisor in Hampshire, United Kingdom
Technical Client Advisor
General Information
Req #
WD00063843
Career area:
Hardware Engineering
Country/Region:
United Kingdom
State:
Hampshire
City:
Farnborough
Date:
Monday, April 29, 2024
Working time:
Full-time
Additional Locations :
- United Kingdom - Hampshire - Farnborough
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .
Description and Requirements
The primary duties of the TCA are 1) Evangelising Lenovo products, services, and tools to customers 2) Managing customer technical escalations and working with our internal Level-2 support and development teams to resolve 3) building original content (presentations, videos, whitepapers etc) around Lenovo solutions. The TCA must be able to confidently communicate with customers, both technical and commercial. It is expected that the TCA will build a deep knowledge of the Lenovo client device product range and will be the ‘go-to’ person for many pre/post sales technical requests. The TCA is not expected to handle any break/fix ‘warranty’ or product QA issues.
Product Scope
Primary: Lenovo Commercial Client solutions (Tablet, Laptops, PCs, Workstations, smart office, deployment and management tools, Lenovo services, cyber security).
Secondary: Servers / Infrastructure. A.I.
Key Areas of responsibility:
Work alongside Lenovo commercial sales teams in a technical presales capacity
Present Lenovo roadmaps and solutions to customers
Support Sales by completing the technical sections of customer tenders / RFPs
Act as focal point to the customer for complex technical escalations
Manage communication with all other internal Lenovo support teams
Continuously maintain/enhance technical skills on relevant products / services
Build Lenovo solution content such as training presentations, videos, articles etc
Provide in-depth solution knowledge & product expertise of Lenovo Client device product range to sales teams
Provide ‘support’ for low level technical questions from Sales
Key Interactions
Sales organisation across all BMs
EMEA & WW product business units
T2 support and technical teams
Product Development teams globally
Qualities/Skills
Excellent product knowledge across Notebooks, Desktops and general I.T.
Superior problem solving & analysis skills, commitment & action oriented
Knowledge and experience with core Microsoft Modern IT tools (MDT/SCCM/Intune)
Strong verbal and written communication skills
Good customer facing skills
Results driven, team player able to effectively manage teams both virtual & remote
Work location
A mobile contract based from home with time spent at home, in the Lenovo UK office, or at customer sites. Travel to various customer locations across UK&I.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
Additional Locations :
United Kingdom - Hampshire - Farnborough
United Kingdom
United Kingdom - Hampshire
United Kingdom - Hampshire - Farnborough