Job Information
McDermott Associate Technology Spec (IT) in Gurgaon, India
Company Overview :
People power our future. That is why advancing a dynamic, inclusive environment, where everyone grows and thrives is critically important to us.
Our ingenuity fuels daily life. Together, we’ve forged some of the most trusted partnerships across the energy value chain to make what was once just an idea a reality: laying subsea infrastructure thousands of feet below sea level, installing offshore platforms hundreds of miles from shore, and using our expertise to design and build offshore wind infrastructure.
For more than 100 years, we've been making the impossible possible. Today, we're driving the energy transition with more than 30,000 of the brightest minds across 54 countries.
Here, what you do matters.
Job Overview:
The Technology Specialist applies their conceptual knowledge of Technology and with a moderate level of guidance and direction from colleagues and leadership, is responsible for solving a range of straightforward Technology problems. They will be responsible for analyzing possible solutions using standard procedures, as well as building knowledge of the company, processes, and customers. The Technology Specialist understands key business drivers and applies this knowledge to solve problems in straightforward situations through analysis of possible solutions using technical experience, judgment, and precedents.
Key Tasks and Responsibilities:
Apply broad knowledge of IT operations principles, business drivers, and related areas to impact results
Build relationships with key functional stakeholders in the business and communicates appropriately with them
Broad knowledge of various technologies (Windows 10, Windows 7, MS O365, Active Directory, Cisco UCS, Mobile Device Management, Cyber Security, Networking and Connectivity, Server Support, and Infrastructure Projects)
Strong business acumen and the ability to translate technical terms into business terms required
Responsible for day-to-day service operations. This includes providing regular infrastructure maintenance and support, with prompt resolution of issues, off-hours support, and compliance with IT governance and processes
Proactively use root cause analysis to increase operational efficiency
Effectively manage third-party service providers
Liaise with vendors and application teams to drive the root cause analysis and problem resolutions
Provide daily, weekly, and monthly reports to the appropriate audience
Manage a team of IT support resources to provide best-in-class IT service to all functional users
Manage performance of Level 2 & Level 3 services and support clients while ensuring service levels are achieved and customer expectations are met or exceeded
Responsible for ensuring staff are meeting/exceeding expectations regarding performance and defined SLA metrics/benchmarks
Work with senior leadership and management in the business units to communicate issues, resolutions, and impact on business, as well as report on Metrics/KPIs
Develop end-user communications and ongoing technical training material is required
Impact the quality of operations provided by internal and external operations teams
Directly affects customer satisfaction through engagement with customers and by providing transparency into operational outcomes
Manage and engage with external vendors & internal stakeholders to negotiate contracts and key deliverables of IT assets procurement and services
Direct and oversee vendor work
Essential Qualifications and Education:
Bachelor’s Degree in Information Systems, Information Technology, Computer Science, or Engineering from an accredited college or university or equivalent experience
10+ years of hands-on experience in IT operations or IT Deskside Support team for a Fortune 500 company
Broad technical knowledge of end-user technologies (Windows 10, Windows 7, MS O365, Active Directory, Cisco UCS including WebEx and Jabber)
In-depth knowledge of IT infrastructure operations (Networking and Connectivity, Server Support, Infrastructure Projects)
Experience managing IT Asset lifecycle from procurement to inventory management and secure disposal
Provide support after new systems are rolled out and train non-technical end users
Strong Customer service skills
Good verbal and written communications skills
Knowledge of Microsoft operating systems and Office suites
Follow processes and procedures
Ability to solve highly complex, non-routine problems and coordinate troubleshooting efforts from various teams into a cohesive solution
Enhanced root-cause analysis skills, with the ability to identify improvement opportunities in the technology stack, suggest improvements to current processes, and demonstrated a cross-functional approach to problem resolution
Communication (written and verbal) and presentation delivery skills are required. Strong PowerPoint skills are a must
Experience with satellite technology (VSAT) to attend to vessels’ demands
Responsible for critical work and complex projects performed within a broader technical and business context
Ability to think creatively and come up with solutions quickly in critical environments
Ability to work independently as well as within a team environment
Desired excellent organizational, project management, and communication skills
Must be able to successfully work on multiple projects simultaneously and work under tight deadlines in a results-oriented environment
Proven people management and leadership skills and at least 5 yrs. of relevant experience
Strong client-facing skills, with the ability to quickly establish rapport with client contacts at all levels
P&L experience a plus
Able to anticipate problems before they arise, plan effectively for future activities, and manage unplanned events in a controlled manner
Experience in dealing with client contacts at a senior level
Service delivery background in Infrastructure Management preferred
Must be self-motivated, flexible, and highly resourceful to reach acceptable solutions at the Enterprise tier
Must possess strong verbal & written communication skills, with demonstrated experience in effectively speaking to all levels of the organization
Must possess strong verbal & written communication skills Able to travel if required for meetings
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McDermott is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, genetic information, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
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