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Description We are offering a unique opportunity in the Housing Association industry based in GRAND RAPIDS, Michigan, 49507-2139, United States. The role is an Administrative Assistant position, involving a range of tasks related to the coordination of programs under the Leased Housing Department.

Responsibilities:

• Providing independent operational support to assist in the coordination of programs under the Leased Housing Department.

• Planning, developing, implementing, maintaining, and evaluating programs designed to increase the economic self-sufficiency of program participants.

• Ensuring the Commission’s Program policies and procedures are met in accordance with HUD, federal, local, and other applicable laws, rules, policies, and procedures.

• Ensuring the Commission receives satisfactory ratings concerning HUD agency scoring systems such as Section 8 Management Assessment Program (SEMAP).

• Providing customer service to clients, landlords, agencies, and the general public, answering inquiries regarding policies and practices associated with Housing Choice Voucher and Low-Income Housing Tax Credit, Multi-Family and Moderate Re-habitation programs.

• Initiating and processing Annual and Interim Re-certifications for various programs.

• Coordinating background information checks of families to be recertified and performing final eligibility verifications.

• Scheduling special inspections of units for pre-move and recertification.

• Reviewing lease documents for accuracy and completeness and execution of the HAP.

• Assisting in preparation and distribution of notices of violation of the Statement of Family Responsibilities.

• Collecting, reviewing, evaluating, and verifying documents and information to calculate rent for interim re-certification and move-in.

• Scheduling and conducting interviews with families.

• Ensuring proper verification methods/processing for each re-examination in accordance with HUD and Commission policies and procedures.

• Participating in termination prevention, creating termination prevention plan in conjunction with the Admissions & Leasing Supervisor or HCV Manager.

• Reviewing and discussing non-compliant family(ies) issues with Admissions & Leasing Supervisor or HCV Manager to ensure clients are provided with reasonable opportunity to meet requirements to remain in compliance.

This role offers a short term contract employment opportunity and requires skills in Back Office Support, Filing, Scanning, Data Entry, and Customer Service. Requirements • Proven experience in a similar administrative role within a housing association or related industry

• Proficiency in back office support, including managing schedules, correspondence, and other administrative tasks

• Familiarity with filing systems and procedures, including both digital and physical systems

• Experience with scanning and digitizing documents for storage and retrieval

• Proficiency in data entry tasks, including transcribing, transferring, and inputting information accurately and efficiently

• Strong customer service skills, including the ability to communicate effectively with a diverse range of stakeholders

• Ability to work collaboratively within a team and contribute to a positive, productive work environment

• Strong organizational skills and attention to detail, ensuring tasks are completed accurately and on time

• Proficiency in using standard office software and systems, including word processing, spreadsheet, and database software

• Willingness to undertake ongoing training and development to maintain current skills and knowledge.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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