Goshen Health Patient Services Representative - Pain Management in Goshen, Indiana

Requisition #: 5575 Entity/Department: Goshen Physicians / Pain Management Shift/Hours: Days / Full Time, 80 hrs per pay period Office Hours: Mon-Fri 8 am to 4 pm Location: 1808 Charlton Ct., Goshen, IN 46526 About GP - Pain Management: The Pain Management office is a smaller clinic with one provider (Physician is a chronic pain interventionist). The front office and clinical colleagues have been with this office long term and get to know their patients very well and are intentional in making the patients feel that they are a part of the office family. The office colleagues are close-knit. Best fit for this office would be a person that has a servant’s heart and a compassionate heart.

Promotes exceptional customer relations at all times, whether in person or on the phone, extending a positive, cooperative and supportive service to patients, families and fellow colleagues. Obtains financial/demographic/medical information in a complete, accurate manner and enters data into the electronic medical record. Verifies insurance eligibility and special billing requirements according to guidelines set by insurance carriers and ensures necessary forms are signed in accordance with set practice guidelines.

Performs work under pressure and meets deadlines while maintaining a courteous, professional manner. Serves as an advocate for patients, providers, and colleagues. The position also includes responsibility of communicating to patients about upcoming appointments, any outstanding patient due balances and the collection of required copayments upon registration.

Position Qualifications

  • Minimum Education: High school graduate or have evidence of the equivalent.

  • Preferred Education: Knowledge of CPT and ICD-CM coding.

  • Minimum Experience: Experience in a related work situation. Basic experience with computer data entry.

  • Preferred Experience: Job-related experience in a healthcare setting.