Enable America Jobs

. Phillips 66 & YOU - Together we can fuel the future

Basic Function

Reporting to the IT Manager, this position will be accountable for providing on-site desk side support to the London office. This position will receive functional guidance from our EMEA desk side functional network. A successful Deskside Analyst has a customer-first mindset and is a self-starter who can learn quickly and work independently as well as collaboratively.

Primary Accountabilities/Responsibilities

• Providing deskside and remote support on end user tools for London office and remote staff – computer, mobile devices, and meeting room technology

• Frequent interaction with multiple IT support personnel in other global locations

• Perform builds, delivery, installation and repair of computing equipment

• Handling technical desktop support issues

• Optimise service delivery by improving reliability, efficiency, quality and cost effectiveness of defined components of services

• Work with IT Business Partners, external vendors, and other internal teams to ensure services meet customer needs

• Resolve service delivery issues

• Day-to-day support of IT hardware and applications

• Support third party interfaces

• Create and maintain systems and network documentation

• Opportunities to lead smaller IT projects

Critical Skills/Leadership Criteria

• Hold the legal right to live and work in the United Kingdom on a permanent basis without restrictions or meet the criteria for employer sponsorship.

• Technical experience/ knowledge of Windows 10/11 and Office 365

• Experience in troubleshooting Microsoft Windows Operating Systems

• Experience using Microsoft Active Directory

• Experience with Service Now, Citrix, Webex, and Cisco Unified Communications Manager

• Excellent verbal and written communication skills

• Strong customer focus skills and proactive attitude

• Ability to adapt to new technologies

• Collaborative team player with the ability to work both independently and as part of a wider team

• Ability to prioritize multiple projects, deliver on commitments, and use sound judgment

• Strong analytical and problem-solving skills

• Strong collaboration, facilitation, and influencing skills

• Innovation and continuous improvement mindset

• Ability to work independently and as part of a global team

• Hold the legal right to live and work in the United Kingdom on a permanent basis without restrictions or meet the criteria for employer sponsorship.

• Technical experience/ knowledge of Windows 10/11 and Office 365

• Experience in troubleshooting Microsoft Windows Operating Systems

• Experience using Microsoft Active Directory

• Experience with Service Now, Citrix, Webex, and Cisco Unified Communications Manager

• Excellent verbal and written communication skills

• Strong customer focus skills and proactive attitude

• Ability to adapt to new technologies

• Collaborative team player with the ability to work both independently and as part of a wider team

• Ability to prioritize multiple projects, deliver on commitments, and use sound judgment

• Strong analytical and problem-solving skills

• Strong collaboration, facilitation, and influencing skills

• Innovation and continuous improvement mindset

• Ability to work independently and as part of a global team

Phillips 66 has significant marketing operations in Europe. In the UK the business is primarily wholesale, selling fuels to distributors (some of whom are branded JET) and resellers. The fuels are either collected by customers or delivered through a contracted road tanker fleet operating out of a number of UK distribution points. In addition, Phillips 66 Limited supplies a network of approximately 330 independently owned petrol forecourts, all of which are branded JET.

Other markets served are aviation, marine and LPG. JET supplies some of the UK's growing secondary airports using owned and shared refuelling tankers and storage, and delivers to airlines through contracted refuelling operations. Marine markets are served using contracted vehicles, as is the LPG business.

Phillips 66 has more than 140 years of experience in providing the energy that enables people to dream bigger and go farther, faster. We are committed to improving lives, and that is our promise to our employees and our communities. We are sustained by the backgrounds and experiences of our diverse teams, which reflect who we are, the environment we create and how we work together. We have been recognized by the Human Rights Campaign, U.S. Department of Labor and the Military Times for our continued commitment to inclusive practices and policies in the hiring and retention of those in the LGBTQ+ community and military veterans. Our company is built on values of safety, honor and commitment. We call our cultural mindset Our Energy in Action, which we define through four simple, intuitive behaviors: We work for the greater good, create an environment of trust, seek different perspectives and achieve excellence.

Learn more about Phillips 66 and how we are working to meet the world's energy needs today and tomorrow, by visiting phillips66.com.

To be considered:

In order to be considered for this position you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature on or before the requisition closing date of Thursday 9th May 2024.

Phillips 66 is an Equal Opportunity Employer