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Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job summary:

Our Resources Industry Division has an exciting opportunity for a Mining Regional Associate to join the team! In this role, you will be instrumental in supporting the three critical pillars within the division:

Product Support: You’ll provide technical guidance and assistance related to mining products, ensuring optimal performance, troubleshooting, and maintenance.

Commercial Support: Collaborate with sales and marketing teams to promote mining products and services. Your expertise will contribute to pricing strategies, market analysis, and customer engagement.

Site Performance: Monitor and analyze mining operations across various sites, evaluating efficiency, safety protocols, and identifying areas for improvement.

In addition to project-based work, you’ll handle day-to-day support and administrative tasks. Your contributions will significantly impact the success of our mining operations.

What you will do:

Product Support

• Manage special projects to assist with product problem management covering Southern Africa.

• Have a direct bottom-line impact on Caterpillar and dealer financial results.

• Apply your knowledge of products, technology, and industry in support of Caterpillar, dealer, and customer expectations and needs.

Product Problem Management

• Support Investigation and resolution of product problems.

• Manage Product Problem Impact on Local Fleet

Product Performance

• Manage the application of service letters.

• Publish containment service letters.

• Technical Consultancy

Commercial Support

• Advising dealers in developing increased human performance capability.

• Providing guidance on existing and potential customer service issues and improvement measures within one industry.

• Assisting dealers with forecast, sales/rental/used strategy planning and sales techniques.

• Supporting rollout of new products (e.g., products, parts, customer service agreements, other service products).

• Remain current on customer/dealer market and needs and understand how and why decisions are made within their work group and organization.

• Direct your development and continual learning through experience and staying abreast of technology changes.

• Key learning comes from continued experience in the assigned industry, enhancing communication and people relationship skills, improving problem-solving and analysis ability, building, and using business skills, enhancing use of Caterpillar systems, and developing leadership abilities.

• You must stay abreast of industry and technology changes and relate those changes to Caterpillar, dealer, and customer needs.

Skills you will have:

• Technical Excellence - Provides effective solutions to technical challenges through strong technical competence, effectively examining implications.

• Products and Services - Working knowledge : Explains key features, benefits, and advantages of current and new products.

• Value Selling – Extensive level of experience: Has clear understanding of customer business needs and how to meet those needs. Coaches’ others on the application of 'value selling' principles and practices.

• Customer focus – Extensive experience: Supports creation of products and services to resolve customer business issues. Fosters strong customer relationships via delivery on commitments, on-going feedback/improvement, and open communication with the ability to constructively engage diverse audience.

Degree and experience requirements:

• Highly desired is Mining Industry Experience. Mine Site Experience is advantageous.

• A bachelor’s degree in an accredited Marketing, Financial, or Engineering curriculum.

• Prior experience in field assignments, especially in the mining space would be an advantage.

• Demonstrated ability to work independently and on larger scale, complex assignments.

• Attention to detail / numerical accuracy/ability to interrogate price proposals generated by dealer staff.

• MS Suite – Intermediary Excel skills

Top candidates will also have:

• Position requires previous field rep or significantly related dealer and customer support activities within the continuous improvement, service, or commercial areas where a complete understanding of dealer roles and responsibilities was demonstrated as was a proven capability to resolve issues working through the dealer.

• Some knowledge of company products and product applications, equipment management, product problem management, and/or warranty practices and procedures.

• Technical product expertise required.

• Understanding of dealer operations, and field experience.

• Knowledge of the dealer territories / geographical areas covered.

Additional information:

• Must be willing to travel.

• Valid driver’s license.

• You will be required to be in the office 3 times a week.

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status. ​

Caterpillar is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.​

Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit https://www.caterpillar.com/en/careers/why-caterpillar.html ​

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NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined. ​

Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Posting Dates:

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .

There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.

Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.