Job Information
IDEX Service Account Manager in Erlangen, Germany
If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you.
Service Account Manager
Overall purpose of role :
The Service Account Manager will be responsible for increasing levels of customer satisfaction, provide technical support to resolve client onsite issues and drive order generation through active account management. The role develops relationships with clients to gain sales, repeat business, provide technical support and completes all supporting reports, presentations and administrative processes.
This role will be based in either Belgium or Northern Germany.
Key Responsibilities:
Provide technical support for client issues (breakdown, performance concerns, etc.)
Offer flexibility to support customers through remote and on-site fault finding
Provide regular client training to ensure ‘best practice’ regarding operation and maintenance is observed
Provide group level presentations at both operator and management level
Execute a sales strategy to proactively sell Matcon products, gain repeat sales of all products and spares and offer service capabilities.
Develop relationships with key account holders within the territory to increase the level of customer service and satisfaction
Proactively seek and progress opportunities.
Understand market pricing and manage price
Liaise closely with internal stakeholders (system sales & sales support) to ensure continuity of the sales process.
Submit detailed sales visit reports to communicate customer, market and industry intel to the wider business.
Manage service contract management to aid revenue generation and renewal
Convert leads into sales
Track orders region by region
Introduce new service agreements
This list is not exhaustive and the job holder may be asked from time to time to undertake other duties so that the team or department can function efficiently. Such a request will be reasonable and will be within this role’s normal scope of authority.
Skills & Abilities:
Ability to live and work in the Belgium/Northern Germany
Organised
Independent and self-motivated
Sociable
Assertive and persuasive
Driven, positive, confident and enthusiastic
Customer centric approach
Flexible team player willingness to understand the department and support where necessary
Willingness to travel throughout EMEA
Clean driving licence
Enjoys new challenges
Knowledge & Qualifications :
Formal engineering qualification (Mech and/or Elec – HNC as minimum, Degree beneficial)
Solid understanding of engineering principles (mechanical and electrical) and extensive knowledge of how they are applied
Language – English (required), German, French, Italian and Spanish (an advantage)
Competent knowledge of installing and maintaining electrical/PLCs, pneumatic, and hydraulic systems
High level of industry knowledge
Relevant training:
- Internal technical training on Matcon equipment provided
Location and any travel requirements :
Matcon Belgium/Northern Germany.
Travel required visiting customers, with overnight stays across Europe, of around a week a month.
Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?
Job Family: Engineering
Business Unit: Matcon
IDEX
- IDEX Jobs